Details
Required Experience 1 - 3 year
Department Customer Success
Career LevelSenior
Position Location Cairo
Skills
Communication
English
Requirements and responsibilities
Key Responsibilities:
* Meet and exceed assigned Customer Renewal objectives and quotas for renewal business
* Establish a weekly regular cadence to follow up on renewal opportunities
* Work with Sales, Customer Success and Support teams to stay updated with customer issues and problems which might affect renewals
* Proactively manage a portfolio of annual customer renewals ensuring on-time customer retention
* Own, drive, and lead the renewals process in collaboration with the CS team to preserve and improve customer contracts and relationships
* Manage outbound communication to customers as well as leading renewal discussion negotiations
* Strategize with the CSM on different renewal scenarios
* Work closely with Finance and Legal teams to ensure all contracts are accurate
* Prepare proposals and contract preparation
* Track and manage all renewal activity in Saleforce.com
* Respond to questions from Customers on any aspect of the renewal
* Maintain and report an accurate forecast of renewals along with CS leadership
Job Requirements:
* 1 to 3 years experience in a SaaS renewal, account management, or equivalent customer-facing role
* Track record of overperforming versus quarterly and annual targets
* Experience collaborating with legal/contract management teams to facilitate the contract review, revision and execution
* Motivated, goal-oriented mindset and ability to work independently
* Strong time and process management skills and attention to detail
* Comfort in a fast-paced, high-growth environment
* Strong oral and written communication skills working with external clients
**Job Profile Summary** BP Egypt is looking for an integrated geo-scientist to fill an exciting role within the Egypt Renewal (Exploration) organization to help growing and delivering the Egypt business. This role is located in Production & Operations Exploration and the successful candidate will d…
Details Required Experience 3 - 5 years Department Customer Success Career LevelManager Position Location Cairo Skills Communication English Requirements and responsibilities ** Job Responsibilities:** * Meet and exceed assigned Customer Renewal objectives and quotas for renewal business * E…
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