Details
Required Experience 3 - 5 years
Department Customer Success
Career LevelManager
Position Location Cairo
Skills
Communication
English
Requirements and responsibilities
Job Responsibilities:
* Meet and exceed assigned Customer Renewal objectives and quotas for renewal business
* Establish a weekly regular cadence to follow up on renewal opportunities
* Work with Sales, Customer Success and Support teams to stay updated with customer issues and problems which might affect renewals
* Proactively manage a portfolio of annual customer renewals ensuring on-time customer retention
* Own, drive, and lead the renewals process in collaboration with the CS team to preserve and improve customer contracts and relationships
* Manage outbound communication to customers as well as lead renewal discussion negotiations
* Strategize with the CSM on different renewal scenarios
* Work closely with Finance and Legal teams to ensure all contracts are accurate
* Prepare proposals and contract preparation
* Track and manage all renewal activity in Saleforce.com
* Respond to questions from Customers on any aspect of the renewal
* Maintain and report an accurate forecast of renewals along with CS leadership
Job Requirements:
* 3 to 5 years experience in a SaaS renewal, account management, or equivalent customer-facing role
* Track record of overperforming versus quarterly and annual targets
* Experience collaborating with legal/contract management teams to facilitate the contract review, revision and execution
* Motivated, goal-oriented mindset and ability to work independently
* Strong time and process management skills and attention to detail
* Comfort in a fast-paced, high-growth environment
* Strong oral and written communication skills working with external clients
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