IT Specialist

Job Number ‎23125302
Job Category Information Technology
Location Sheraton Cairo Hotel & Casino, Galae Square, Cairo, Egypt, Egypt
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Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY
Follow all company policies and procedures; protect company assets. Address
guests' service needs. Exchange information with other employees using
electronic devices. Develop and maintain positive working relationships with
others.
Communicate with other IS personnel to troubleshoot and resolve technical
problems or issues related to computer software and systems, internet access,
hardware and peripheral equipment. Refer major problems or defective products
to vendors/technicians. Respond to program error messages by finding and
correcting problems or terminating the program. Enter commands and activate
controls on computer and peripheral equipment. Inspect, test, and diagnose
computer equipment and systems. Maintain inventory of all technology devices.
Maintain computer networks, support server system(s), and supporting software.
Provide network communications support. Maintain and upgrade hardware,
software and website technical architecture related to hardware and
telecommunication connectivity. Perform system backups. Provide end-user
support. Manage user accounts, including set up, removal, and resetting
passwords in order to ensure confidentiality and proper use. Install,
configure, and modify workstations. Modify workstations, including set up of
cables, desktop computers, laptops, docking stations, and printers. Read
technical manuals, confer with users, or conduct computer diagnostics to
investigate and resolve problems or to provide technical assistance and
support. Secure all backup tapes and computer/telephone rooms. Educate users
regarding procedures for securing Personal Identifiable Information (PII).
Move, lift, carry, push, pull, and place objects weighing less than or equal
to ‎10 pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global
community. We 've been a place to gather and connect since ‎1937. At Sheraton,
associates create a sense of belonging in more than ‎400 communities around the
world. We invite, we welcome, and we connect guests through engaging
experiences and thoughtful service. If you're a team player who is excited to
deliver a meaningful guest experience, we encourage you to explore your next
career opportunity with Sheraton. Join us on our mission to be 'The World's
Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio
of brands with Marriott International. Be where you can do your best work,
begin your purpose, belong to an amazing global team, and become
the best version of you.