Job Role / Function
Accounting/Banking/Finance
Years of Experience
1 - 2
Career Level
Entry Level
Gender
Unspecified
Expiry date
30 Nov 2022
Job Description
* Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship
* Provide the assigned portfolio of intermediate customers with personalized service so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty
* Maintain a superior customer service experience including pre-empting issues and proactive servicing
* Ensure delivery of customer promise and practice brand values, Continue to maintain and improve the quality of service offered
* Maximize profitability from the priority base
* Actively identify new customers, grow affluent customers portfolio by introducing higher number of 'NTB' 'new to bank' affluent customers
* Up-sell and cross-sell other bank products and services to existing customers
* Minimize customer attrition
* Maintain customer contact
Job Requirements
* Bachelor degree
* 1-2 years in retail banking, customer service
* GT who passes basic certificate
* Customer service workshops accreditation certificate
* Sales techniques
* Customer service etiquette
* Bancassurance accreditation
* Compliance & Legal
* Computer skills, ability to operate different MS applications, and CRM, CBS, etc.
* Interpersonal skills
* Sales skills
* Written & oral communication
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