Retail Customer Relationship Officer

؜ - ؜الجيزة ؜ -

تفاصيل الوظيفة

JOB PURPOSE


The Retail Customer Relationship Officer is responsible for marketing and
selling the bank 's products and services through direct and cross selling
techniques to individual customers while maintaining a high quality service.
In addition to developing relationships with individual customers and ensuring
that their profiles are up to date.


Job Description



  • Identifies Individual Customers needs for the targeted Segments (Retail Products) as directed by Retail Customer Service Head.

  • Promotes and sells the bank 's products and services to achieve the preset sales targets.

  • Maintain the required product knowledge in order to provide accurate presentations to individual customers and to ensure suitability of the products to customers ' needs.

  • Handles Individual customers ' requests/inquiries related to their accounts, products and services in a professional manner and serves all customers regardless of segment up to the level of their full satisfaction

  • Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures.

  • Uses cross-selling techniques with EGBANK existing Individual customers

  • Adheres to all policies and procedures.

  • Ensures that individual customers ' profiles are updated through implementing the KYC principle (Know Your Customers)

  • Promotes E-channels awareness and encourage individual customers to use them

  • Carries out any task requested by the Retail Customer Service Head and Retail Branch Manager.


Qualifications and Experience:
* Minimum education : Bachelor degree in finance or business administration
* Desired education : N/A
* Languages : Fluent in English and Arabic (Writing and speaking)
* Ideal experience : ‎0 - ‎2 years of experience in customer service or any related field of work

ملخص الوظيفة

  • المُعلن : EGBank
  • تاريخ الإعلان : 19/06/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الجيزة
  • الراتب : -
  • الهاتف : -

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Language: English