Customer Services & Operations
Regular
## **About the role** * Acting as 1st level of escalation. * Incident audit and monitoring. * Generating internal and external reports. * Supervision of the team to ensure compliance. * Contriving initiatives and other administrative tasks as per job requirements. * Reference & coach fo…
Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, etc. An exc…
J ob Purpose * * he CBE have inaugurated the Customer and Competition Protection Sector in 2019, with the purpose of leading banks to the best practices in this area through banks' internal Customer Protection Function. * P provides a quarterly report to the CBE covering a thorough analysis…
## **Description** As a Sales Team Leader you will be ensuring that SME/SOHO Acquisition channel is meeting customer excellence standards while create a visible step change versus our competition to gain market share ## **Job Responsibility** * Manage team of 4 outsourced agents to work on achie…
## **Role Purpose** The focal point between the marketing & Sales team to manage and make sure all the marketing activities are on place. This role requires someone with marketing & sales background with a strong communication and negotiation skills ## **Job Responsibilities** * Directly respon…
* Act as a deputy for the team manager * Drive changes that improve support-related processes * Identify and address knowledge gaps, ensure common understanding across the team * Streamline the interlock with the other supporting entities * Responsible for workflow training and documentati…
##### **Responsibilities & Qualifications** ### **Qualifications:** * Establish and ensure the execution of projects, delivering the highest quality systems that meet the business needs. * Maintain a productive software development team. * Lead a team of .Net developers to develop web-based …
Job Responsibilities: * Support the team, delivering front line services to ensure resolution of inquiries and complaints at the earliest possible opportunity. * Monitor agents' transactions and performance and report the performance to the direct manager on a regular basis with the suggested a…
Analyze requirement, design software, review developed software, and review source code & unit test cases related to mobility development team/practice. The task covers coaching junior and senior software developer, lead meetings, support team's problem and questions and give technical solution for…
* Responsible for architecture and defining the Front-end framework to solve complex designs and interactions that reflect the creative and art direction provide * Responsible for creation of all coded Front-end deliverables * Responsible for mentorship and guidance to technical team members …