Business Development Manager

Date: ‎30-Jun-‎2022
Location: Cairo, Middle East and North Africa, EG
Company: British Council
The British Council builds connections, understanding and trust between people
in the UK and other countries through arts and culture, education and the
English language. We work in two ways - directly with individuals to transform
their lives, and with governments and partners to make a bigger difference for
the longer term, creating benefit for millions of people all over the world.
We help young people to gain the skills, confidence and connections they are
looking for to realise their potential and to participate in strong and
inclusive communities. We support them to learn English, to get a high-quality
education and to gain internationally recognised qualifications. Our work in
arts and culture stimulates creative expression and exchange and nurtures
creative enterprise. We connect the best of the UK with the world and the best
of the world with the UK. These connections lead to an understanding of each
other's strengths and of the challenges and values that we share. This builds
trust between people in the UK and other nations which endures even when
official relations may be strained. We work on the ground in more than ‎100
countries. In ‎2019-‎20 we connected with ‎80 million people directly and with
‎791 million overall, including online and through our broadcasts and
publications.
Role Purpose
The purpose of this role is to build +/ strengthen relationships, identify
needs and enhance opportunities with key accounts (schools, universities,
corporates etc) to meet business related targets. The role is also required
proactively resolve issues, add value and ensure delivery on expectations.
This role provides proactive business pursuit in international schools sector.
On a daily basis the role executes the country key account strategy and plan.

Main Opportunities:
* Build relations with new potential British Council partners/clients/accounts
* Resolve issues, add value and ensure delivery on expectations to client satisfaction
* Wins business for British Council English & Exams
* Understand, foresee and flag country conditions or market insight to spot and act on opportunities
* Providing timely feedback on commercial planning scenario's that have changed
* Achieving sales/ account targets and ensure customer satisfaction

Main Accountabilities:
Winning business
* Adds value to key accounts and looks at opportunities for retention through cross-sell and other initiatives
* Flags and addressed performance issues in delivery and proactively seeks solution for an amicable resolution
* Monitors capacity and drives up/pull forward B2B2C sales to fill capacity
* Practices Relationship Management, development and reviews (including mapping and delivering F2F touch-points, annual and quarterly reviews for big accounts)
* Builds and develops networks around existing clients to cultivate segments
* Developing and managing pipeline of new schools seeking UK curriculum through organic channels.
* Developing and managing pipeline of new schools through proactive business pursuit.

Account and stakeholder management
* Manages and delivers in year Account Plan
* Develops out of year Account Plan
* Links with B2B support from Operations team to set and review quality of delivery to support account relationship.
* Links with Marketing for targeted events, campaigns and collateral to support retention and value add
* Works to defined Account Relationship standards and frameworks, including an up-to-date records on relevant CRM system
* Prioritises own work activities, from long terms plans into day to day activities.
* Builds relationships and uses influence to work with others internally to grow the business

Market and customer intelligence
* Ensures product/sector knowledge is up to date and forward thinking
* Provides account/country specific input into market intelligence activities, innovation and business development/marketing plan/targets
* Collects and shares trends and insights within market developments

Analysis & reporting
* Using standard procedures and templates, regularly records, analyses and reports on operational activity levels and performance data, to support senior managers in making timely and effective business decisions that respond to operational needs.

Key Relationships:
Internal
Head of Business Development, Account Relationship Managers, Cluster Lead,
Exams Operations Managers, Exams Planning Managers, Exams Finance Manager,
Examinations, Country Director, Customer Services, Finance and Resources
teams; Exams Regional Management Team, school exams global team

External
(B2B) partners, schools, UK awarding bodies, Ministry of education, non-UK
international schools, universities, education agents, as well as the
government and corporate sectors.

About You (essential requirements for the role):
* University Degree in any subject or ‎3 years of relevant working experience
* Experience of working with UK exam boards or familiarity with school exams, and different schools educational systems
* Experience of working with international schools educational systems
* Collecting & responding to client/stakeholder feedback and identifying needs
* Insight on schools or higher education markets in Egypt
* Relationship building experience with external stakeholders and account management
* Presentation Skills
* Fluent written & spoken English C1
* Arabic Speaker

Desirable:
* Masters in Business Administration
* Experience of designing & implementing business development or marketing plans in an education sector context.
* Identifying ways in which services can be improved, and taking these forward

Further Information
* Pay Band: Grade ‎6/G
* Location: Egypt
* Requirements: This role is open for Egyptian and UK nationals because of some VISA restrictions in the country
* Closing date: July ‎13, ‎2022

Please note that all applications should be submitted in English only.
It is advisable to apply in advance to avoid any technical issues at the
last moment

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality,
diversity and inclusion across everything we do. We support all staff to make
sure their behaviour is consistent with this commitment. We want to address
under representation and encourage applicants from under-represented groups,
in particular, but not exclusively, on grounds of ethnicity and disability.
All disabled applicants who meet the essential criteria are guaranteed an
interview and we have Disability Confident Employer Status. We welcome
discussions about specific requirements or adjustments to enable participation
and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and
adults who we work with.

We believe that all children and adults everywhere in the world deserve to
live in safe environments and have the right to be protected from all forms of
abuse, maltreatment and exploitation as set out in article ‎19, UNCRC (United
Nations Convention on the Rights of the Child) ‎1989.

Appointment to positions where there is direct involvement with vulnerable
groups will be dependent on thorough checks being completed; these will
include qualification checks, reference checks, identity & criminal record
checks in line with legal requirements and with the British Council's
Safeguarding policies for Adults and Children.

If you have any problems with your application please email
[email protected]

Please note: Applications to this role can only be considered when made
through the Apply section of our careers website. Our 'ASK HR' email is only
to be used in case of a technical issue encountered when applying through the
careers website. Emails with supporting statements and CV/Resumes sent to this
email address will not be reviewed and will be deleted.