Customer Service Coordinator

Location: EMEA, United Arab Emirates, Dubai
Ref: JOHNCRANEEMEA01550
Division: John Crane
Job Function: Customer Service
Job Description
Currently recruiting for Russian speaking customer service coordinator to
provide excellent customer service by providing on-time delivery and timely
and accurate responses to customer queries.
Duties & Responsibilities
* Preparation of job quotations, including coding and pricing, in coordination with relevant Sales Manager and sister companies.
* Support external sales team with specific customer account information,
* Networking and communication with customers, agents, and other JC operations.
* Review customers enquiries and orders
* Following up and monitoring of internal order processing and delivery performance.
* Assist finance in resolving payment issues in case of product discrepancies.
* Use of SAP, C4C business system and its relevant modules.
* Work with other departments to expedite the service to customers.
* Prepare notifications for non compliances.
* Review LOC for commercial terms and conditions.
Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company
flourish. All qualified applicants will receive equal consideration for
employment regardless of race, color, religion, sex, sexual orientation,
gender identity, national origin, economic status, disability, age, or any
other legally protected characteristics. We are proud to be an inclusive
company with values grounded in equality and ethics, where we celebrate,
support, and embrace diversity.
The Individual
* Education/Training: Diploma or University Degree in Economics, Commerce or similar field
* Experience: ‎3+ years of professional experience in sales or commercial administration in particular handling export and shipping documents and LOCs.
Experience of working in a multinational and multicultural environment
* Knowledge/Skills: Technical knowledge of or ability to learn SAP system
Product knowledge or ability to learn about John Crane product portfolio &
product codes.
Excellent MS Office background
* Languages: English and Russian language preferred. Speaking in Arabic is an advantage
About Smiths
At Smiths we apply leading-edge technology to design, manufacture and deliver
market-leading innovative solutions that meet our customers' evolving needs,
and touch the lives of millions of people every day. We are a FTSE100, global
business of around ‎23,000 colleagues, based in ‎55 countries. Our solutions
have a real impact on lives across the planet, enabling industry, improving
healthcare, enhancing security, advancing connectivity and supporting new
homes. Our products and services are often critical to our customers'
operations, while our proprietary technology and high service levels help
create competitive advantage. We welcome colleagues with a curious mind, who
are happy with responsibility, enjoy a challenge and are attracted by the idea
of working at a business with an almost ‎170 year history of innovation, and
five global divisions, all experts in their field.
About John Crane
John Crane is a global leader in rotating equipment solutions, supplying
engineered technologies and services to process industries. The company
designs and manufactures a variety of products, including mechanical seals and
systems, couplings, filtration systems and digital diagnostics technologies.
John Crane customer service is accessed through a global network of more than
‎200 sales and service facilities in over ‎50 countries. Global reported revenue
for fiscal year ‎2021 was in excess of $‎1 billion USD. John Crane is part of
Smiths Group, a global leader in applying advanced technologies for markets in
threat and contraband detection, energy, medical devices, communications, and
engineered components.