Sales Quality Manager – Reviewer / GSC Egypt

Job description
Why join us?
The Sales Quality function provides assurance that HSBC's customers are
treated fairly and are recommended products that are suitable for their needs
and appetite for risk
The Sales Quality function should ensure that sales are conducted and
documented in line with HSBC policies and procedures as well as being
compliant with respect to both local and external regulators, current
legislation, Compliance and Departmental procedures
The prime responsibility of the Sales Quality Function is to ensure the
documentation received from the sales force complies with the HSBC Global
Minimum Sales Quality Standards, and the advice given is appropriate to the
external customer needs.

The Opportunity:*
This role reports into the appointed Manager for the WPB Sales Quality
Function and will perform a number of tasks related to the Sales Quality
business including reviewing sales according to the process identified across
HSBC globally. The role holder is responsible for ensuring that all the
relevant checks are carried out accurately and according to the process
designed under guidance and supervision from the Manager.
What you 'll do:
* Review sales documentation to ensure Sales Quality standards are maintained and conduct risk issues are flagged and remediated.
* Attain and maintain competence in local regulatory requirements and use this to provide a view of sales quality for the business in accordance with relevant process and procedures
* Deal with general enquiries from the sales force at all levels and other internal customers and third parties (both written and verbal), ensuring all are resolved satisfactorily.
* Build and maintain satisfactory working relationships with the sales force.
* Enhance the perception of the department by the provision of coaching, guidance and support through in-house sales force training workshops.
* Ensure products are sold properly in line with the HSBC process and the HSBC Global Minimum Sales Quality Standards
* Provide timely feedback to the sales force on checks undertaken, ensure customers' issues are remediated within the timelines set and confirm that customers are not disadvantaged
* Manage and enhance relationships with appropriate stakeholders to ensure that best practice, issues, concerns and learning points are shared and fed back to appropriate parties
Requirements
What you will need to succeed in the role:
* Excellent command of English (spoken and written)
* Good knowledge of Financial Services/industry/products/regulation.
* CISI Level ‎3 or ‎4 is a must.
* Autonomy in decision making regarding review of sales.
* Communicate at all levels with confidence (written and verbal)
* Good working knowledge of HSBC systems.
* Good organizational skills and the ability to understand urgency and prioritization when required
* Success in this role will be dependent on the role holder's ability to follow the process and identify any issues related to the quality of sales including the provision of regular updates.
* Microsoft office knowledge.
What additional skills will be good to have? __
* Experience in Customer interaction.
* Experience in handling difficult conversation.
You 'll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where
all employees are valued, respected and opinions count. We take pride in
providing a workplace that fosters continuous professional development,
flexible working and, opportunities to grow within an inclusive and diverse
environment. We encourage applications from all suitably qualified persons
irrespective of, but not limited to, their gender or genetic information,
sexual orientation, ethnicity, religion, social status, medical care leave
requirements, political affiliation, people with disabilities, color, national
origin, veteran status, etc., We consider all applications based on merit and
suitability to the role."
Personal data held by the Bank relating to employment applications will be
used in accordance with our Privacy Statement, which is available on our
website.
Issued By* HSBC Electronic Data Processing (Egypt) Private LTD
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