Job Purpose: Manage a large ticketing or a reservation and ticketing office
retail operation by implementing and maintaining best practise policies and
procedures and lead the retail office to achieve local and network wide
Commercial objectives. Ensure the highest level of service is delivered
consistently to all customers across the full range of Emirates products so as
to maintain and improve sales revenue.
Qualifications & Experience: Commercial/Sales.Other : 3+ Years Vocational or
Diploma (12+2 or equivalent) : Airline sales and contact centre experience.
People management, coaching and people development. Knowledge/skills: Working
knowledge of retail office and airline industry procedures and methodology.
Excellent knowledge of fares and ticketing, Skywards and MARS reservations
systems and Emirates products and services. Excellent interpersonal, telephone
and customer service skills. Ability to work in a busy sales team environment.
Selection skills training. PC based skills to operate Windows package such as
Microsoft Word/ Excel/ E-mail. Candidate should have the right to work & live
in Egypt
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