Resource deployment coordinator

Resource deployment coordinator

Date: ‎19-Apr-‎2023
Location: Cairo, Middle East and North Africa, EG
Company: British Council
We support peace and prosperity by building connections, understanding and
trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and
connections to transform their lives and shape a better world in partnership
with the UK. We support them to build networks and explore creative ideas, to
learn English, to get a high-quality education and to gain internationally
recognised qualifications.

Working with people in over ‎200 countries and territories, we are on the
ground in more than ‎100 countries. In ‎2021-‎22 we reached ‎650 million people.

Role Purpose

The purpose of this role is to support the Resource Deployment Manager to
deploy the right mix and profile of Examiners, Venue Supervisors and Venue
Staff for Test Day delivery using BoSS and other systems. This role will
support recruitment and management of Examiners (incl IELTS & Schools). The
pool will participate in bulk recruitment of Venue Staff and ensure
appropriate level of recruitment for Venue Supervisors to put through short
lists for Operations Managers to select.

Main Accountabilities
Service delivery

• Maintaining up to date database of all venue staff (contact details, training, performance)


• Supporting the effective implementation of Back Office Scheduling System & Clock in Clock out across all exams products


• Organising and conducting venue staff performance management activities (spot checks, follow-ups)


• Checking and processing claims for payment in a timely manner and in accordance with internal processes and measures


• Management of IELTS examiner quality and compliance through the Professional Support Network


• Ensuring that all venue staff management activities are consistent with key equal opportunities and diversity principles

Customers/ Relationship and stakeholders

• Carries out instructions and requests from line manager and other managers efficiently and effectively.


• Working with local HR for compliance with recruitment and induction of resources


• Point of contact for all venue staff


• Escalates complex issues/ complaints regarding Venue Staff or Examiners to Operations Resource Manager to provide solutions

Risk and compliance

• Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.


• Maintains standards and supports Exam security and compliance

Analysis and reporting

• Supports daily/weekly planning/capacity meetings


• Analyses outcomes and recommends improvements to resourcing standards

About You (essential requirements for the role):

• Relevant working experience for ‎2 year in a similar environment


• Experience working in compliance regulated procedures


• Experience with planning and scheduling


• Working in a challenging environment against tight deadlines.


• Must have knowledge/experience in child protection policies and practices

Desirable requirements

• Knowledge of British Council EDI and recruitment policy's and standards

Further Information

• Role: Exams Resource Deployment Coordinator


• Number of positions: ‎1


• Pay Band: ‎4/H


• Location: Cairo, Egypt


• Contract type: ‎1 Year Fixed Term contract


• Closing Date: ‎3 May ‎2023 (‎23:59 Gulf Standard Time)

It is advisable to apply in advance to avoid any technical issues at the last
moment. Please note that all applications should be submitted in English.

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality,
diversity and inclusion across everything we do. We support all staff to make
sure their behaviour is consistent with this commitment. We want to address
under representation and encourage applicants from under-represented groups,
in particular, but not exclusively, on grounds of ethnicity and disability.
All disabled applicants who meet the essential criteria are guaranteed an
interview and we have Disability Confident Employer Status. We welcome
discussions about specific requirements or adjustments to enable participation
and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and
adults who we work with.

We believe that all children and adults everywhere in the world deserve to
live in safe environments and have the right to be protected from all forms of
abuse, maltreatment and exploitation as set out in article ‎19, UNCRC (United
Nations Convention on the Rights of the Child) ‎1989.

Appointment to positions where there is direct involvement with vulnerable
groups will be dependent on thorough checks being completed; these will
include qualification checks, reference checks, identity & criminal record
checks in line with legal requirements and with the British Council's
Safeguarding policies for Adults and Children.

If you have any problems with your application please email
[email protected]

Please note: Applications to this role can only be considered when made
through the Apply section of our careers website. Our 'ASK HR' email is only
to be used in case of a technical issue encountered when applying through the
careers website. Emails with supporting statements and CV/Resumes sent to this
email address will not be reviewed and will be deleted.