Exams Assistant Resource Deployment

Date: ‎21-Sep-‎2022
Location: Riyadh ‎11594, Middle East and North Africa, SA
Company: British Council
The British Council builds connections, understanding and trust between people
in the UK and other countries through arts and culture, education and the
English language.

We work in two ways - directly with individuals to transform their lives, and
with governments and partners to make a bigger difference for the longer term,
creating benefit for millions of people all over the world. We help young
people to gain the skills, confidence and connections they are looking for to
realise their potential and to participate in strong and inclusive
communities. We support them to learn English, to get a high-quality education
and to gain internationally recognised qualifications. Our work in arts and
culture stimulates creative expression and exchange and nurtures creative
enterprise. We connect the best of the UK with the world and the best of the
world with the UK.

These connections lead to an understanding of each other's strengths and of
the challenges and values that we share. This builds trust between people in
the UK and other nations which endures even when official relations may be
strained. We work on the ground in more than ‎100 countries. In ‎2019-‎20 we
connected with ‎80 million people directly and with ‎791 million overall,
including online and through our broadcasts and publications.
Role Purpose

The purpose of this role is to deploy the right mix and profile of Examiners,
Venue Supervisors and Venue Staff for Test Day delivery using BoSS and other
systems. This role will recruit and manage Examiners. The pool will
participate in bulk recruitment of Venue Staff and ensure appropriate level of
recruitment for Venue Supervisors to put through short lists for Operations
Managers to select.

Main Accountabilities:

Service delivery

• Maintaining up to date database of venue staff (contact details, training, performance)


• Point of contact for all venue staff


• Leading on effective implementation of Back Office Scheduling System across Exams products


• Organising and conducting venue staff performance management activities (spot checks, follow-ups)


• Checking and processing claims for payment in a timely manner and in accordance with internal processes and measures


• Management of IELTS examiner quality and compliance through the Professional Support Network


• Ensuring that all venue staff management activities are consistent with key equal opportunities and diversity principles

Customers/ Relationship and stakeholders

• Carries out instructions and requests from line manager and other managers efficiently and effectively.

Risk and compliance:

• 
  

  Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.
  About You (essential requirements for the role):

  
  


• 
  

  Should have a B1 level of written and spoken English skills.

  
  


• ‎1 year of working experience in operations environments OR Fresh graduates


• Experience on scheduling a task force. Handling complaints and feedback


• Ability to understand the compliance regulated procedures


• Should be able to work in an challenging environment with tight deadlines.

Desirable requirements for the role

• Should be fluent in Arabic language


• Prior experience and knowledge of PSN, IELTS examiners management


• Prior experience of venue staff


• IELTS examiners documentation and allocation of duties as per compliance and PSN

Further Information :

• Role: Exams Assistant Resource Deployment


• Number of positions: ‎1


• Pay Band: BRC-J


• Location: Riyadh, KSA


• Contract type: Fixed term local contract ‎1 year


• Closing date: 5th October ‎2022 (‎23:59 Gulf Standard Time)


• 
  

  Other: This role is open to candidates who have right to work and are located/based in KSA

  
  


• 
  

  Please note that all applications should be submitted only in English.

  
  


• It is advisable to apply in advance to avoid any technical issues at the last moment

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality,
diversity and inclusion across everything we do. We support all staff to make
sure their behaviour is consistent with this commitment. We want to address
under representation and encourage applicants from under-represented groups,
in particular, but not exclusively, on grounds of ethnicity and disability.
All disabled applicants who meet the essential criteria are guaranteed an
interview and we have Disability Confident Employer Status. We welcome
discussions about specific requirements or adjustments to enable participation
and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and
adults who we work with.

We believe that all children and adults everywhere in the world deserve to
live in safe environments and have the right to be protected from all forms of
abuse, maltreatment and exploitation as set out in article ‎19, UNCRC (United
Nations Convention on the Rights of the Child) ‎1989.

Appointment to positions where there is direct involvement with vulnerable
groups will be dependent on thorough checks being completed; these will
include qualification checks, reference checks, identity & criminal record
checks in line with legal requirements and with the British Council's
Safeguarding policies for Adults and Children.

If you have any problems with your application please email
[email protected]

Please note: Applications to this role can only be considered when made
through the Apply section of our careers website. Our 'ASK HR' email is only
to be used in case of a technical issue encountered when applying through the
careers website. Emails with supporting statements and CV/Resumes sent to this
email address will not be reviewed and will be deleted.