Boston Scientific's hybrid workplace includes remote and onsite roles. By
applying to this position, you will have the opportunity to discuss your
preferred working location with your Talent Acquisition Specialist.
Remote Eligible: Hybrid
Onsite Location(s): Riyadh, SA
Purpose Statement:
The core objective of this role is to support the Customer Services Manager to
maintain the goals and objectives of the department.
Key Responsibilities:
* Industry Knowledge: Delivers continuous tools and education to team members to ensure up to date industry, product knowledge; Has a broad understanding of industry trends and their impact on local/regional sales activities.
* Business Management: Supports the supply chain management activities; Monitors team performance on an ongoing basis, initiating corrective actions, preparing reports, summaries, analysis and documentation on team management; Monitors service indicators; Delivers team development to suit evolving customer requirements and opportunities for improvement; Ensures the effective implementation of customer records, key contacts, reports and company policies; Executes department strategies and activities; Maintains expenses to ensure department objectives are met within budget; Recommends process/procedural improvements; Provides monthly reports on activities.
* Sarbanes Oxley: Audit 404: Check quarterly the process in respect with the procedure; Implement correctives actions; Archive necessary documents.
* Customer Activities: Provides frontline support for customers for critical issues, consignment issues and value added services; Analyses customer requirements and supports others to achieve anticipated results; Coaches others to understand customer problem solving activities; Models strong inter-personal skills in communicating with the customer; Actively supports department initiatives by proactively assisting in the training and influencing their team.
* Quality: Ensure awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific; Tracks completion of mandatory training.
NA
Job Segment: Customer Service Representative, Supply Chain Manager,
Business Manager, Compliance, Customer Service, Operations, Legal, Management
# **Customer Care Representative, KSA** Work mode: Hybrid Onsite Location(s): Riyadh, 01, SA **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of …
# **Customer Care Representative, KSA** Work mode: Hybrid Onsite Location(s): Riyadh, SA **Additional Locations:** N/A **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we'll give you the opportunity to harness all that's within you…
**Job Details** ## **Job Summary:** ## **Handle customer sales and service inquiries and complaints through our phone, email, and chat channels.** ## **Main Responsibilities:** * ## **Answer inbound calls and ensure customer satisfaction.** * ## **Register customers ' sales leads and servi…
About The Position Established in 2000, eTeacher Group created and operates leading virtual schools throughout the world. The company specializes in large scale operation of online teacher-led classes. We work with leading professionals every step of the way, from recruiting and developing content,…
Siemens Digital Industries is a leading innovator in automation and digitalization. Our mission is to support customers in leveraging growth, profit opportunities and ecological footprint in the discrete and process industries. Our Digital Enterprise portfolio integrates virtual and real worlds - w…
About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and othe…
We are looking for a Customer Care Representative with presentable appearance and excellent communication skills in English. **Requirements** * Any Bachelors' degree or Diploma * Excellent communication skills in English * Energetic and enthusiastic nature * Presentable appearance * Prefe…
**Requisition ID** 45607 **Position Type** FT Permanent **Recruiter** #LI-SSM1 **Posting Type** LI ## **About Kerry** Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tast…
This is your opportunity to be part of a customer centric team. You will be responsible to process all sales orders pertaining to Marine segment with a high level of accuracy and in timely fashion in accordance with Hempel guidelines/procedures and ensures customer's satisfaction. Here's some of th…
## **About Kerry** Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to…