About The Position
Established in 2000, eTeacher Group created and operates leading virtual
schools throughout the world. The company specializes in large scale operation
of online teacher-led classes. We work with leading professionals every step
of the way, from recruiting and developing content, to marketing, sales and
operations.
About the Position:
Our Customer Care Representatives are the first point of contact with our
students and are responsible for the BEST first impression!
Their primary responsibility is to assist new and existing students for all
inquiries such as course scheduling, billing and terms questions, software
installations and more.
Applicants should demonstrate excellent verbal and written communication
skills as well as exceptional listening skills. Must have an aptitude for web-
based phone and database systems. Proficiency with computers is a must as
troubleshooting for technical problems is required. Accuracy and attention to
detail are key. But above all, applicants must be able to manage a high volume
of calls while maintaining a professional and positive attitude in order to
best assist our customers.
We offer competitive pay based on experience with additional financial
incentives.
Responsibilities include:
* Perform outbound calls and answer incoming calls from our customers, uncover their needs, troubleshoot and resolve customer service inquiries while building a relationship with the customer.
* You will exceed customer satisfaction, efficiency metrics and issue resolution targets.
* Accurate entry of customer's information into our database.
* Simultaneously navigate multiple software applications and technologies.
* Additional administrative duties as assigned.
Requirements
* Bilingual (Hebrew/English) a must.
* Good home office working environment (quite space, high speed internet connection, ability to activate webcam at all times)
* Excellent communication and relationship building skills.
* Passion for helping others.
* Exceptional verbal and written communication skills.
* Strong problem-solving skills.
* Regular and reliable attendance.
* Ability to work independently, follow directions and strong attention to details.
* Ability to effectively multi-task.
* Experience in a call center environment a plus (training will be provided).
* Flexible availability to help support our 24/7 team as needed.
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We need customer care representative male female Dubai based only fresher can also apply visa with benefits and transportation will be provided by the company send your CV on Whatsapp or call the provided number for future assistance