Customer Care Representative

؜ - ؜جدة ؜ -

تفاصيل الوظيفة

Job Details


Job Summary:


**Handle customer sales and service inquiries and complaints through our


phone, email, and chat channels.**


Main Responsibilities:




  • Answer inbound calls and ensure customer satisfaction.




  • Register customers ' sales leads and service requests.




  • Handle customer complaints as per JCI 's policy.




  • Provide customers with accurate and helpful information.




  • Follow up on open customer cases and ensure resolution.




  • Perform outbound campaigns to capture customers ' feedback, and respond to digital customer inquiries.




  • Meet contractual Key Performance Indicators targets.




  • Maintain basic knowledge of JCI 's products and services.




  • Ensure proper documentation of customer interactions.




Job Requirements:




  • Bachelor 's degree in any field with a cumulative grade of "Good"/‎75%/C or above.




  • At least one year of experience in a call center environment




  • Strong problem solving & communication skills




  • Fluent Arabic and English speaker.




  • Knowledge of customer service principles and best practices.



ملخص الوظيفة

  • المُعلن : Johnson Controls
  • تاريخ الإعلان : 12/06/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : جدة
  • الراتب : -
  • الهاتف : -

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Language: English