Requisition ID 45607
Position Type FT Permanent
Recruiter #LI-SSM1
Posting Type LI
Kerry is the world's leading taste and nutrition company for the food,
beverage and pharmaceutical industries. Every day we partner with customers to
create healthier, tastier and more sustainable products that are consumed by
billions of people across the world. Our vision is to be our customers' most
valued partner, creating a world of sustainable nutrition. A career with Kerry
offers you an opportunity to shape the future of food while providing you
opportunities to explore and grow in a truly global environment.
Reporting to the Customer Care Manager you will be responsible for liaising
with Business/Account Managers, Operational, Quality and Warehouse Personnel;
Providing a high level of service to our valuable customers by ensuring all
customer requests/enquiries are actioned professionally and in a timely
manner.
Being the main point of contact with our customers, we are seeking candidates
who are proactive and who have a flair for providing the highest level of
customer service, in addition you must:
* Maintain professional, timely, and effective communication with all parties externally and internally.
* Develop and maintain excellent relationships with our valuable customers.
* Creation of Proforma invoice based on customer order and convert the Sales orders in system.
* Responsible for all aspects of account management including order management / administration, master data maintenance, credit/debit processing and complaint handling.
* Ensure service issues do not arise by clarifying customer requests and managing expectations - determine cause of any issue, seeking solutions and escalating appropriately.
* Addressing any product quality complaint raised by customers to QC team and ensure the customer got a timely reply with root cause and action taken report.
* Maintain up-to-date knowledge of client's business, relevant products, the market, processes and suppliers.
* Follow through the entire ordering cycle from order entry to delivery, liaising with Production, Supply Chain and Finance teams at the appropriate steps.
* Other ad-hoc duties assigned as and when required.
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