Role Title
Distributor Customer Service Representative
Location
Saudi Arabia - Riyadh
Rewards
Competitive salary and comprehensive benefits on offer
Summary
At Smith+Nephew, we believe in our products. We believe that through
innovation, development and supporting our customers and patients we can help
others achieve a Life Unlimited!
An excellent opportunity has arisen within our Supply Chain Division for a
Distributor Customer Service Representative in Riyadh. The incumbent is
responsible for planning and coordinating with the distributor for in-market
customer orders, inventory allocations, delivery plans for order and in market
tender order fulfillments.
Sound Exciting? We believe so!
Essential Job Functions
Responsible for handling market operations for KSA.
To manage and execute all recalls and returns.
Managing loaner business and solving its challenges.
Following up on shipments to make sure they are delivered to our distributors
on time and solving the problems if available.
Measuring our distributors KPIs in PO registration and shipments inward.
Handling all the operations between our Distributor & our costumers
Order management -Plan to serve all customer orders
Order analysis and actions
Monitor KSA Inventory and transfers to support orders
Achieve Financial Targets - Sales budget and Support commercial team
Monthly order review with BUM and Sales team.
Liaise with distributor on to market orders to meet in market requirement
Requirements
* Bachelor degree
Experience
* At least three years experience in a similar role
* Must be able to speak and write in English and Arabic
Applications:
If you share our passion for groundbreaking innovation and can demonstrate how
you meet the criteria outlined, we would love to hear from you.
We continue to actively build an environment where every individual can fulfil
their potential and be proud ambassadors for Smith & Nephew, our customers and
their patients.
We value the diversity of our people and welcome applications from everyone.
It's more than business at Smith+Nephew - it's personal. What we do every day,
changes lives every day.
Healthcare is in Smith+Nephew's DNA. From a single pharmacy in Hull, UK to a
presence in over 100 countries, we've spent more than a century and a half
working at the leading edge of medical technology.
At Smith+Nephew, you will find a company of people who care about each other,
about our customers and their patients, and about the communities where we
live and work.
Join us as we continue to make our work personal, to innovate and to develop
devices that help to restore patients' bodies, and enable them to regain their
futures.
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