Customer Service Representative - Riyadh

؜ - ؜الرياض ؜ -

تفاصيل الوظيفة

Requisition Number
EMEA08825


Employment Type
Full-time


Location
Riyadh


Job Summary

The Customer Service Representative is responsible for delivering a high
quality of service to all internal and external customers ensuring product
orders are sent in an efficient and timely manner to achieve customer
satisfaction while complying with the company's policies & procedures.


Principal Duties and Responsibilities


  • Receive, prepare and record all order information

  • Process customer orders to ensure accurate information is provided to International Customer Service or entered in SAP

  • Monitor open orders daily and make sure they are shipped

  • Follow up and release all orders

  • Arrange return requirements from customers with International Customer Service

  • Ensure return credits are processed accurately and in a timely basis

  • Coordinate and manage all relevant Master Data like Customer Ship-to Address, prices, etc. in SAP together with Demand Control and Sales Managers to ensure smooth processing of orders

  • Maintain good customer relations by efficient handling of orders/queries either by telephone, mail, fax or e-mail

  • Liaise with marketing, operations and demand control to interpret policy and progress product availability

  • Identify customer needs and ensure the company is represented in a business-like manner at all times

  • Prepare the required report to make sure correct visibility is given to management


Expected Areas of Competence


  • A minimum of ‎3 years of Customer Services experience in a similar sector


Education/Experience Requirements

Education



  • Bachelor's Degree in Business, Economic Science or Equivalent


Special expertise



  • Experience in Windows Office Software, SAP eligible


Languages



  • Fluency in English and Arabic, both spoken & written.

  • French is a plus


Personal skills requirements



  • Analytical skills to analyze the demand/order and foresee/plan future tasks

  • Strong coordination skill

  • High level of communication capacity with all parties

  • Organized

  • Detail oriented

  • Solution driven

  • Able to work under pressure

  • Meet deadlines


Travel Requirements


  • ‎5%

ملخص الوظيفة

  • المُعلن : Zimmer Biomet
  • تاريخ الإعلان : 20/07/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الرياض
  • الراتب : -
  • الهاتف : -

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