Customer Service Representative

Requisition Number

EMEA09549

Employment Type

Full-time

Location

Riyadh

Who We Are?

Zimmer Biomet is a world leader in musculoskeletal health solutions. Our
team members are part of a company with a heritage of leadership, a focus on
shaping the future, and a mission dedicated to alleviating pain and improving
the quality of life for people around the world.
Looking to make an impact? Join us and make a difference.
Learn more about us by visiting zimmerbiomet.com

What You Can Expect

The Customer Service Representative is responsible for delivering a high
quality of service to all internal and external customers ensuring product
orders are sent in an efficient and timely manner to achieve customer
satisfaction while complying with the company 's policies & procedures.

How You Create Impact

• Receive, prepare and record all order information


• Process customer orders to ensure accurate information is provided to International Customer Service or entered in SAP


• Monitor open orders daily and make sure they are shipped


• Follow up and release all orders


• Arrange return requirements from customers with International Customer Service


• Ensure return credits are processed accurately and in a timely basis


• Coordinate and manage all relevant Master Data like Customer Ship-to Address, prices, etc. in SAP together with Demand Control and Sales Managers to ensure smooth processing of orders


• Maintain good customer relations by efficient handling of orders/queries either by telephone, mail, fax or e-mail


• Liaise with marketing, operations and demand control to interpret policy and progress product availability


• Identify customer needs and ensure the company is represented in a business-like manner at all times


• Prepare the required report to make sure correct visibility is given to management

What Will Make You Stand Out

• Experience in Windows Office Software, SAP eligible


• Fluency in English and Arabic, both spoken & written


• French is a plus


• Analytical skills to analyze the demand/order and foresee/plan future tasks


• Strong coordination skill


• High level of communication capacity with all parties


• Organized


• Detail oriented


• Solution driven


• Able to work under pressure

What Will Make You Successful

• Bachelor's Degree in Business, Economic Science or Equivalent

What Is It Like To Work at Zimmer Biomet

At Zimmer Biomet , we believe in The Power of Us , which means that we
are stronger together. We are committed to creating an environment where every
team member feels included, respected, empowered, and celebrated.
Zimmer Biomet Offers You An Exciting Position With Good Career Prospects in
a Fast-growing International Business, And a Competitive Remuneration
Package
* Possibility to grow, develop, and be promoted within a Team
* Friendly, warm and creative atmosphere
* Healthy, inspiring, and international work environment
* Ongoing coaching and talent development
* Access to future career opportunities
* Hybrid work model
* Competitive reward packages
* Annual bonus
* Social and CSR events
* Wellbeing initiatives