Key Account Manager - Telecom

About this opportunity

We are looking for a Key Account Manager (KAM) to lead Ericsson 's business
with one of the leading telecom operators in Saudi Arabia. The successful
candidate will be part of the leadership team for our customer unit.

We are looking for an energetic and seasoned professional well-versed in
sales, building and maintaining customer relationships at the highest levels
and managing cross-functional teams and operations, to lead our business in
one of the most exciting telecom markets in Middle East Africa.

The role is based in Saudi Arabia, one of the most advanced ICT markets in the
Middle East and among the first to deploy 5G, the fastest growing telecom
technology platform for innovation. A dynamic and exciting market, Saudi
Arabia has ambitious plans to accelerate the development of telecommunications
and information technology to bolster the very bold Saudi ‎2030 vision.

Ericsson is a leading provider of telecommunication network equipment for our
customer, including multiple generations of radio access technology (2G-5G),
transmission, circuit-switched and packet core (including 5G Core), Realtime
Charging (IN)m along with managed operations.

This is a highly visible position both internally and externally and the
successful candidate will be the key interface between Ericsson executives and
the C-Suite of our customer - the prime advocate of customer inside Ericsson
and the face and voice of Ericsson to Customer.

The ideal candidate will be an entrepreneurial business leader with a growth
mindset able to conduct business responsibly, with an unwavering commitment to
ethics and integrity. He or she will act with confident authority and be
accountable for the decisions he/she makes.

The role reports to the Head of Global Customer Unit (GCU) and suitable for a
highly responsive, agile and confident leader able to drive change but also
create a larger impact across the Ericsson organization.

What you will do
*
Lead Ericsson 's relationship with customer from the C-level
* Mobilize Ericsson's capabilities (products, services, and technology leadership) to support Customer's strategic goals and ambitions
* Lead orchestrator with end-to end P&L responsibility for our business with Customer - from sales, delivery, operations to customer support and contract execution
* Identify and drive growth opportunities for Ericsson's portfolio in Radio Networks and Transmission, Core and Cloud Platforms, Communication Services, Business Support Systems (BSS) and Managed Operations
* Proactively promote a culture of ethics and integrity
* Manage and grow a high-performing team of talented individuals (sales and technical) with a culture of inclusion and contribute to making Ericsson the best place to work
* Ensure adherence to Ericsson Sales and Operational processes

You will bring

Over ‎10 years ICT industry experience with:
* Credibility in managing relationships at executive and C-levels
* Clear verbal and written communication skills in English and Arabic
* Advanced negotiation skills
* Strong business, commercial and financial acumen
* Knowledge and understanding of Ericsson (or equivalent) products, networks and technology and can demonstrate this knowledge effortlessly in front of customers and internal audiences.
* Experience of end-to-end sales and operations and orchestration
* Leading large, diverse, and cross functional teams
* Ability to work collaboratively in a complex matrix organization
* Empathy and courageous, people management skills
* An Ethics and Integrity role model

Critical Leadership Capabilities

Driving Results
* Acts to surpass customers ' expectations, seizing opportunities to over-deliver against expectations and increase customer satisfaction.
* Sets continually higher goals for the teams that are ambitious but realistic, geared towards overachieving both revenue and delivery targets.
* Focuses on new business opportunities that enable revenue and profitability targets to be exceeded.

Strategic Thinking
* Explains to both internal and external audiences how changes in competitors, customers and the industry affects Ericsson in the region.
* Translates broad corporate strategies into clear, specific objectives and plans for the GCU and Ericsson
* Thinks ‎2-‎3 years ahead and communicates effectively regarding the future opportunities.

Collaboration
* The candidate will have a mix of direct and indirect reports and must be capable of working in and managing complex organizational matrices.
* Drive a one company approach, collaborating with domains and common functions and building trusted relationships across the Customer Unit as well as in the Market Area

Why joins Ericsson?

At Ericsson, you ´ll have an outstanding opportunity. The chance to use your
skills and inspiration to push the boundaries of what´s possible. To build
never seen before solutions to some of the world's toughest problems. You´ll
be challenged, but you won't be alone. You´ll be joining a team of diverse
innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process
looks like.

Encouraging a diverse and inclusive organization is core to our values at
Ericsson, that's why we nurture it in everything we do. We truly believe that
by collaborating with people with different experiences we drive innovation,
which is essential for our future growth. We encourage people from all
backgrounds to apply and realize their full potential as part of our Ericsson
team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer,
learn more.

Encouraging a diverse and inclusive organization is core to our values at
Ericsson, that's why we nurture it in everything we do. We truly believe that
by collaborating with people with different experiences we drive innovation,
which is essential for our future growth. We encourage people from all
backgrounds to apply and realize their full potential as part of our Ericsson
team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer,
learn more.
Primary country and city: Saudi Arabia (SA) || Saudi Arabia : Riyadh : Riyadh
Req ID: ‎701211