Sales Support Specialist

Deutsche Post DHL (DPDHL) is the logistics provider of the world with over
‎520,000 employees in more than ‎220 countries and territories. DHL Global
Forwarding, Freight (DGFF) is the Group's air, ocean and road freight
specialist. We offer standardized transport as well as highly specialized end-
to-end solutions to customers in a wide range of industries globally.
Connecting People. Improving Lives.*
Currently, we are seeking a dynamic person to take on the role of Sales
Support Specialist, based in Riyadh.
In this role, the successful candidate is responsible to develop and
administer sales support plans and processes to enhance customer satisfaction,
effectively support sales teams and achieve successful project implementation
in line with business strategy, sales objectives, Group guidelines and
policies.
If this exciting opportunity interests you and you meet the criteria below,
please read on and apply

Key Responsibilities
*
Creating quotations in Quote shop tool.
* Communicating with the internal and external customers.
* Raising debtor account opening requests (Ma!n System)
* Raising MyDHLi customer registration requests and support the sales team with filling the vendor registration forms.
* Provide administrative support for import/ export documentation such as receiving, Develop and administer sales administration/ sales support plans and processes to support administration and planning of sales contracts as per specifications and expectations, for both the customer and DPDHL
* Deliver support to sales teams and process sales transaction in an efficient, accurate and economical manner
* Support sales teams to prepare quotations and contracts, including rate proposals and proposal writing
* Execute processes to provide customer information, support identification and qualification of sales leads
* Draft and execute commercial documentation such as sales contracts and maintenance agreements to support sales
* Coordinate between sales and customers, answer queries on both stock and shipment of orders
* Undertake adequate follow up on orders and resolve escalated problems related to orders
* Implement process for completion of post implementation review and prepare reports on resulting customer satisfaction
* Support customer problem management and report on results of corrective processes
* Consolidate and review reports and statistics for supporting sales teams to analyze and prepare for business reviews, including revenue development, churn rates, hit rates, pipeline size, etc. by customers
* Support pre- and after-sales activities

Skills, Qualifications & Key Requirements:
* Minimum of ‎2 years of experience.
* Deep knowledge of forwarding business;
* Strong analytical skills and good communication skills;
* Strong problem-solving mentality.
* Microsoft office skills.
* Required - good knowledge of market.
* Good command of English.

We offer:
* Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
* Flexible working hours with the possibility of occasionally working from home upon agreement
* Possible further career development
* Competitive salary

Why join DHL Global Forwarding?*
We are part of Deutsche Post DHL, the world 's leading logistics provider with
operations in over ‎220 countries. Visit our career site on the web at
https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class
efforts to attract and retain talent by fostering a positive work environment
and encouraging personal and professional development among employees. The
development of talented women in our organization will be a focus for us and
an important part of our DGF Strategy ‎2025.

We aspire to become the undisputed leader in our industry, when people think
of forwarding; we want them to think DGF because we have:
*
The largest global network with more than ~‎30,000 passionate employees
* The most efficient processes and fastest response times
* The best solutions and best customer service
Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living
Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified
applicants without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, veteran status, and other
legally protected characteristics.