Support Specialist

Job Description

Our NielsenIQ Enterprise Platforms team ensures the strategy, design,
delivery, deployment, maintenance and support of our corporate technologies is
best-in-class. More than ‎30,000 global employees rely on our team to support
the systems and tools integral to NielsenIQ's success. We therefore partner
closely with all areas of the business, including HRIS, Finance, eRecruitment,
T&E, Procurement, and more.
We are a forward-thinking organization targeting current technology that
enables our employees to be efficient using best practices.
The Support Specialist is responsible for providing technical support to users
through the analysis and resolution of technical problems. In this role,
support is for Microsoft ‎365 (M365) applications, including Exchange Online,
OneDrive, Teams, Sharepoint, Yammer and the Power Platform.
What you 'll do
* Provide Tier ‎2 support for the M365 platform via phone, email and ticketing system.
* Performs troubleshooting as required. Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
* Perform administration tasks including user/group administration, security permissions, group policies, systems configuration, research event log warnings and errors, and resource monitoring.
* Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
* Perform daily system monitoring to ensure data security, availability and integrity of required resources, and proper recording of application logs and reviews.
* Collaborate with various managers and other IT personnel to improve existing processes, increase automation and meet application goals.
* Participate in required compliance activities as needed, including data log collection, statistical analysis and proper reporting standards.
* Administer on-call and after-hours technical support during monthly scheduled outages and unscheduled emergency situations.
* Escalate issues to appropriate teams within IT as needed.
* Manage incoming help tickets and assign appropriately.

Qualifications
* BS/MS degree in Computer Science, Engineering or a related subject.
* ‎3+ years of experience in Microsoft ‎365 administration and problem solving.
* Knowledge and experience troubleshooting these specific platforms: Exchange Online, Teams, OneDrive, Sharepoint, Power Apps, Intune and Yammer.
* Experience supporting hybrid Exchange/O365 environments.
* Experience in maintaining and supporting on-prem Exchange servers.
* Expert skills in supporting mailflow, message trace, SMTP mail relays, connectors and mail routing rules.
* Expert skills in creating Powershell scripts for use with managing Exchange and O365 environments.
* Willingness to occasionally work scheduled night/weekend times, and to participate in off-hours on-call schedule.

Additional Information

All your information will be kept confidential according to EEO guidelines.
About NielsenIQ
NielsenIQ is a global measurement and data analytics company that provides the
most complete and trusted view available of consumers and markets worldwide.
We provide consumer packaged goods manufacturers/fast-moving consumer goods
and retailers with accurate, actionable information and insights and a
complete picture of the complex and changing marketplace that companies need
to innovate and grow. Our approach marries proprietary NielsenIQ data with
other data sources to help clients around the world understand what 's
happening now, what's happening next, and how to best act on this knowledge.
We like to be in the middle of the action. That's why you can find us at work
in over ‎90 countries, covering more than ‎90% of the world's population. For
more information, visit www.niq.com .
NielsenIQ is committed to hiring and retaining a diverse workforce. We are
proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions
without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics, disability status,
age, marital status, protected veteran status or any other protected class.