1. IT Support and Troubleshooting:
- Provide technical assistance and support to end-users regarding hardware,
software, networking, and other IT-related issues.
- Diagnose and resolve technical problems, both remotely and in-person,
ensuring minimal disruption to workflow.
- Respond promptly to IT support requests, prioritize tasks, and escalate
complex issues to appropriate team members or vendors, if required.
- Maintain accurate records of support requests, troubleshooting steps, and
resolutions in a ticketing system.
2. Network and System Administration:
- Assist in the administration and maintenance of network infrastructure,
including routers, switches, firewalls, and wireless access points.
- Monitor network performance and proactively identify and resolve issues to
ensure optimal network availability and performance.
- Configure and manage network services, such as DHCP, DNS, VPN, and NGINX.
- Collaborate with the IT team to implement and maintain security measures,
including firewalls, antivirus software, and access controls.
3. IT Assets Management:
- Maintain an up-to-date inventory of all IT assets, including hardware,
software licenses, and peripherals.
- Coordinate IT asset procurement, including researching and recommending
suitable products, obtaining quotes, and tracking purchases.
- Install, configure, and update software applications on workstations,
laptops, and servers.
- Conduct regular audits to ensure compliance with software licensing
agreements and maintain accurate asset records.
\- Collaborate with internal teams to manage and maintain quality applications \- Know how to write clear and flexible code using .NET programming languages. \- Check and release software thoroughly. \- Check, fix, and verify the code to make sure it works well. \- Improve software that is …
Job Description Our NielsenIQ Enterprise Platforms team ensures the strategy, design, delivery, deployment, maintenance and support of our corporate technologies is best-in-class. More than 30,000 global employees rely on our team to support the systems and tools integral to NielsenIQ's success.…
### **Responsibilities** * Providing technical support to colleagues and users, assisting them with hardware, software, and other IT-related issues * Establishing and maintaining systems and processes to support the company's IT infrastructure * Troubleshooting incidents and escalating issues…
\- Operation and maintenance of computer systems and networks to help the organization's personnel to complete work tasks on the computer faster \- Supervising the training of employees on the available systems \- Developing the information technology infrastructure \- Building and maintainin…
Where applicable, confirmation that you meet customer requirements for facility access which may include proof of vaccination and/or attestation and testing, unless an accommodation has been approved. **Secure our Nation, Ignite your Future** ManTech is seeking a motivated, career and customer-orie…
Responsible for the monitoring, tracking and resolution of IT-related issues while escalating as necessary to the appropriate resource. Contribute to the Service Desk in a strong customer service focused role, take ownership of tickets and will be able to see issues through to the end. **Accountabi…
Responsible for the monitoring, tracking and resolution of IT-related issues while escalating as necessary to the appropriate resource. Contribute to the Service Desk in a strong customer service-focused role, take ownership of tickets and will be able to see issues through to the end. **Accountabi…
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