About us*
Udrive is UAE's leading pay-per-minute car-sharing service provider. Udrive
began its journey 4 years ago to provide commuters with an innovative self-
drive mobility solution to bridge the gap in the transportation industry in
the MENAT region.
Office Location: UAE and KSA
Key Responsibilities and Duties:
* Receiving and placing calls (Inbound/Outbound) to address customer needs, complaints, or other issues related to the service
* Responding efficiently and accurately to customers, providing possible solutions, and ensuring that clients feel supported and valued.
* Engaging in active listening with callers, confirming or clarifying information, and pacifying angry clients, as needed.
* Take ownership of customers' issues and follow problems through to resolution.
* Utilizing software, databases, scripts, and tools appropriately.
* Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
* Document all call information according to standard operating procedures.
* Recognize, document, and alert the management team of trends in customer calls
Skills
* Tech Savvy (Helpdesk ticketing system, reporting system, CRM system) experience preferred
* Ability to work under pressure, must be adaptable,
* Teamwork skills, Interpersonal skills.
* Solid sales and negotiation skills
* Innovative mindset and high EQ
* Grit and a can-do attitude
Requirements
* University Degree in Business, Communications or Marketing discipline preferred.
* Experience in the Mobility/Transportation industry is highly desirable
* Fluent in Reading writing and speaking in Arabic and English is MUST
* The position is based in Saudi Arabia. Candidate must have full knowledge of the local transportation rules and must be familiar about the locations in KSA.
* 3 years of Call center or customer service experience is a MUST
* Should be able to work in rotational shifts (morning, evening and night)
* Should be able to work from home if required and have flexible approach to shifts
What's in it for you?
* Full-time employment visa
* Salary * will be discussed at the time of interview
* 30% employee discount
* Annual ticket allowance
* Health insurance
* Opportunity to be a part of the most recognized brand in UAE
* Opportunities for professional growth if you have what it takes to be a leader
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