The Role
Job Purpose: To provide organizations with information technology support
to optimize operational efficiency. Their duties include resolving technical
issues, maintaining hardware and software installations, and improving IT
systems. Job Role & Responsibilities: Functional/Technical Responsibilities:
• Diagnose & Troubleshoot end user systems, applications, tools and network
faults. • Installation and Configuration of end user requirements from the
computer hardware, operating systems, applications, and tools. • Fast and
Quick respond and flow up to end user requests and tickets remotely or onsite.
• Monitor and Maintain end user hardware and software. • Prepare required
documentation of incidents, issues, or problems. • Prepare & provide required
guideline and awareness for end user applications and tools. • Work with other
stakeholders to maintain end user support. • Preventive maintenance on
Technology Services (meeting rooms, technology rooms, monitors, access points,
printers, etc.) • Maintain up-to-date end user technologies (hardware,
software) • Create, edit, and Manage user accounts • Manage technology end
user hardware and software assets including tagging, tracking, disposal. •
Technology equipment store management. • Ensure end-user support compliance to
the policy and procedures
Requirements
* 2-5 years of experience in IT Support. • Knowledge of Computer Operating Systems, Hardware, and Software • Technical Computer Associate Degree • Basic Computer Certifications like CompTIA, A+, etc. • Good Experience and knowledge to work on ITSM software. • IT Asset Management knowledge • Excellent in troubleshooting and problem-solving of technical issues • Good Awareness of IT Security. • Exceptional interpersonal and communication skills • Time Management. • Customer Service Skills. • Flexibility to Work under Pressure, confident, and eager to learn new technologies. • Good Speaking and Writing in English
About the company
Red Sea Global (RSG) has been incorporated as a closed joint stock company,
wholly owned by Saudi Arabias Public Investment Fund (PIF). The company has
been established to develop and promote a new international luxury tourism
destination that will set new standards for sustainable development and bring
about the next-generation of luxury travel. The project was announced in July
2017 and is one of the three Giga Projects aimed at diversifying the Saudi
economy in keeping with the Kingdoms 2030 Vision. The development will offer
unprecedented investment options and provide visitors with the opportunity to
explore the five untouched treasures of the west coast of Saudi Arabia; the
archipelago of over 90 islands with stunning coral reefs, dormant volcanoes
and untouched nature reserves.
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