IT Operations Support Specialist

؜ - ؜الرياض ؜ -

تفاصيل الوظيفة

Responsible for the monitoring, tracking and resolution of IT-related issues
while escalating as necessary to the appropriate resource. Contribute to the
Service Desk in a strong customer service-focused role, take ownership of
tickets and will be able to see issues through to the end.
Accountabilities
Pharmacies Support:
* Provide friendly, courteous and quality level-one software and hardware support for ‎35+ Pharmacies.
* Monitor and maintain incoming IT Pharma Service Desk support tickets.
* Support all (local & remote) pharmacies associated to him by management.
* Execute new projects Roll outs in all associated pharmacies as per Company plans.
* Conduct regular visits as a preventive action.
Point of Sale:
* Responsible for POS and laptop computer configuration, Connectivity, POS peripherals deployments and troubleshooting.
* Hands-on Technical support of Point of Sale (POS) terminals and related HW/SW and peripherals.
* Prepare new POS units and install all standard software's (Oracle Retail program, antivirus, Open Office, etc….) for delivery to stores.
* Escalate and Report un-resolved issues to the POS Supervisor until resolved.
Service Level Agreement:
* Reinforce SLAs to manage end-user expectations
Employee duties are not limited only to the above-mentioned Accountabilities;
he/she may perform other duties as assigned.
Work Environment
* Indoors : ‎25%
* Outdoors : ‎75%
* Working Days : ‎5 Working Days
* Days off : ‎2 Days Of
* Working Hours : ‎8:00 AM - ‎6:00 PM (‎1 hour break)
Job Requirement

Education
* BSc in IT (or Diploma in Computer Science)
Experience
* ‎1 Year of Experience
Computer Skill
* MS Office Suite
* Knowledge of POS Maintenance and Microsoft products
* Microsoft Certified Professional (Preferred)
* Experience in computer hardware maintenance (POS)
* Experience in computer Software (MS Office, Windows : XP , Win7/‎8)
* ITIL certification (Preferred)
Languages
* English
* Arabic

ملخص الوظيفة

  • المُعلن : Nahdi
  • تاريخ الإعلان : 30/05/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الرياض
  • الراتب : -
  • الهاتف : -

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