Handle calls and e-mails and respond to simple and complex inquiries regarding
eligibility, cards status, Envoy registration/navigation, policy benefits,
issue certificates of insurance, claims status and other related information
and provide solutions for customers and clients.
Receives requests by mail, telephone, or in person regarding insurance
claims/policies. Responds to inquiries from policy holders, clients, brokers
and/or others. Performs research to respond to inquiries and interprets policy
provisions to determine most effective response. Mails or routes claim forms
and supporting documentation to various units for final processing. Excellent
interpersonal skills, ability to understand and interpret policy provisions.
Independently responds to inquiries, grievances, complaints, or appeals
ranging from routine to moderate complexity. May seek assistance with complex
customer services issues.
Qualifications
* Must have a Bachelor’s degree or equivalent
* Excellent English written and oral communication skills
* Arabic written and oral skill is a Must
* Exceptional organizational and time-management focus
* Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
* 1+ years of customer service experience analyzing and solving customer problems required, call center experience a PLUS
* Ability to perform in a high volume, fast paced call center environment
* Proven ability to work independently as well as a productive member of a team
* Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
* Knowledge of Medical Terminology a PLUS
Conditions/Requirements:
* Work in 24 x 7 rotation shifts.
* 5 days a week.
* In split shifts (some hours in the morning and remaining hours in the afternoon or evening)
* During public holidays
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better
health through every stage of life. We guide our customers through the health
care system, empowering them with the information and insight they need to
make the best choices for improving their health and vitality. Join us in
driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age,
disability, sex, childbirth (including pregnancy) or related medical
conditions including but not limited to lactation, sexual orientation, gender
identity or expression, veteran or military status, religion, national origin,
ancestry, marital or familial status, genetic information, status with regard
to public assistance, citizenship status or any other characteristic protected
by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application
process, please email: [email protected] for support. Do not email
[email protected] for an update on your application or to provide your
resume as you will not receive a response.
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