Commercial Support Executive

Are you looking to join a global family that encourages and empowers every
individual to achieve more and go further? this is your opportunity.
As Commercial Support, your primary responsibility is to work independently on
BTL customers (Self-service, Sustain) and supports ATL customers
(Growth/Nurture) in co-ordination with the Commercial Team.
Here's some of the other things you can look forward to:
* Price, bonuses, freights and charges lists creation and maintenance in ERP, and communication with the customer, in alignment with the sales team; customer creation and maintenance in ERP and CRM, including delivery addresses management.
* Technical, commercial quotations and specifications creation, including update the relevant IT systems and communication to the customer.
* Provide technical, product related support, Project Submittals for the customers and for the Care organization.
* Update and/or sending commercial and technical related documents to the customers (e.g.: Certificates, Product and Safety Data Sheets, Test Report for Paint Systems, guarantees, customer contracts, Long Term Declaration, etc.).
* Customer analyses related activities and reports.
* Requests a product outside of the assortment.
* Fill and submit the technical complaint related forms and support in the investigation process.
* Support with proofreading of diverse technical marketing materials.
* Occasionally perform commercial support related activities across borders, in accordance with the Commercial support tasks as per the current job description.
* FSM orders creation in the CRM based on the instructions received from the sales team, and final booking in the ERP.
* My Hempel support (account set up, support and training at customers).
The role will be based in Dammam (Saudi Arabia).
We're looking for motivated, Customer oriented individual.
Our ideal candidate will have the ability to understand and connect the
technical value proposition with commercial and business requirements.
You should also have the following qualifications:
* Bachelor's degree in business administration/Engineering or an equivalent course.
* Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, Excel, CRM, Teams and Dynamic AX).
* Excellent command of spoken and written English, as well as the ability, to communicate in Arabic.
* Highly customer oriented.
* Excellent negotiations skills.
* Ability to create short term sales results and long-term customer relationships.
* Highly self-motivated and enthusiastic.
Application and further information
For further information on Hempel, please visit hempel.com.
To apply for this position, please submit your application letter with a CV in
English via the link no later than the ‎30 Apr ‎2023.
Please note that the interviews will take place ‎1-‎2 weeks after the
application deadline, and you may want to pencil this time in your diary to
avoid any holiday clashes.
More about Hempel
At Hempel, we are working together to shape a brighter future with sustainable
coating solutions. We believe this is only possible with dedicated employees
with diverse perspectives and backgrounds. Hempel is committed to creating an
inclusive work environment and culture that embraces the diversity of our
employees and the customers we serve, providing equal opportunity for all.
Application due
‎2023-‎04-‎30
Seniority Level
Mid-Senior level
Job Functions
Customer Service
Industry
Chemicals
Across the globe, Hempel 's coatings solutions protect surfaces, structures
and equipment. They extend asset lifetimes, reduce maintenance costs and make
homes and workplaces safer and more colourful. Hempel was founded in
Copenhagen, Denmark in ‎1915 by J.C. Hempel, and is solely owned by the Hempel
Foundation, which not only ensures a solid economic base for the company, but
is dedicated to making a difference in the world by empowering children to
learn, supporting coatings science and sustaining biodiversity.