Commercial Support Representative

Commercial Support Representative
Key responsibilities
Referring primarily to the Above The Line customers (ATL) management:
* Customer Master Data management
* Quotation and specifications management
* Handling of Technical Service (TS) bookings
* Product and technical advice
* Support the Commercial Organization
* Independently managing BTL customer Accounts
* E-Business Online Portal Support / Customer Management
Key tasks
* Price, bonuses, freights and charges lists creation and maintenance in ERP, and communication with the customer, in alignment with the sales team; customer creation and maintenance in ERP and CRM, including delivery addresses management.
* Technical, commercial quotations, specifications creation and Project submittals, including update the relevant IT systems and communication to the customers.
* Provide technical and product related support for the customers and for the Care organization.
* Update and/or sending commercial and technical related documents to the customers (e.g.: Certificates, Product and Safety Data Sheets, Test Report for Paint Systems, guarantees, customer contracts, Long Term Declaration, etc.).
* Customer analyses related activities and reports.
* Requests a product outside of the assortment.
* Fill and submit the technical complaint related forms and support in the investigation process.
* Support with proofreading of diverse technical marketing materials.
* Occasionally perform commercial support related activities across borders, in accordance with the Commercial support tasks as per the current job description.
* FSM orders creation in the CRM based on the instructions received from the sales team, and final booking in the ERP.
* CRM opportunities creation, based on the information received from Customer / Sales Team.
* E-Business Online Portal Support / Customer Management (Account setup, Support and Training to Customers)
* BTL Customer Management : Creation of quotations and specifications in our IT Systems, CRM Opportunities Pipeline and follow up (BTL), Negotiating & closing deals as per the Authority Matrix Guidelines.
* Any of the key tasks to be processed cross-country in case required.
Required education, experience and job-related skills
* Bachelors Degree
* Excellent English language skills (verbal and written)
* Arabic language will be advantage
* ‎2 years of experience in sales/support or relevant area
* Experience in CRM environment
* Excel skills including Microsoft Office package
* Able to set priorities and responsive to customer requests
* Able to prioritize and meet time-lines
Sounds like a match?
Welcome to apply! Click the 'Apply for position' button in the top-right
corner and submit your application letter with a CV in English via our
recruitment system.
More about Hempel
At Hempel, you'll join a team of passionate and motivated individuals and
become part of a global family with over almost ‎7,000 colleagues around the
world. We know that diversity brings strength to the workplace, and we're
dedicated to making sure everyone feels valued and supported which shows in
our collaborative work environment.
With offices and production sites in ‎80+ countries, you'll get plenty of
chances for international exposure and career advancement. Whether you're just
starting out or ready to take your career to the next level, Hempel has
something to offer. Get ready to be inspired by a company that truly cares
about its employees and their professional growth. Come be a part of Hempel's
mission to shape a brighter future with sustain-able coating solutions and
unleash your full potential!
At Hempel, we are working together to shape a brighter future with sustainable
coating solutions. We believe this is only possible with dedicated employees
with diverse perspectives and backgrounds. Hempel is committed to creating an
inclusive work environment and culture that embraces the diversity of our
employees and the customers we serve, providing equal opportunity for all.
Application due
‎2023-‎10-‎20
Seniority Level
Associate
Job Functions
Customer Service, Sales
Industry
Chemicals
Across the globe, Hempel 's coatings solutions protect surfaces, structures
and equipment. They extend asset lifetimes, reduce maintenance costs and make
homes and workplaces safer and more colourful. Hempel was founded in
Copenhagen, Denmark in ‎1915 by J.C. Hempel, and is solely owned by the Hempel
Foundation, which not only ensures a solid economic base for the company, but
is dedicated to making a difference in the world by empowering children to
learn, supporting coatings science and sustaining biodiversity.