We want you to be part of our growth journey and of a great, global family.!!
As a Commercial Support Representative, you will support the Commercial
Organization primarily referring to the Above the Line customers (ATL) and
Global Key Accounts (GKAs) and will be responsible for Customer Master Data
management, Quotation and specifications management, Handling of Technical
Service (TS) bookings and Product and technical advice.
Here's some of the other things you can look forward to:
* Price, bonuses, freights and charges lists creation and maintenance in ERP, and communication with the customer, in alignment with the sales team; customer creation and maintenance in ERP and CRM, including delivery addresses management.
* Technical, commercial quotations and specifications creation, including update the relevant IT systems and communication to the customer.
* Provide technical and product related support for the customers and for the Care organization.
* Update and/or sending commercial and technical related documents to the customers (e.g.: Certificates, Product and Safety Data Sheets, Test Report for Paint Systems, guarantees, customer contracts, Long Term Declaration, etc.).
* Customer analyses related activities and reports and requests a product outside of the assortment.
* Fill and submit the technical complaint related forms and support in the investigation process.
* Support with proofreading of diverse technical marketing materials.
* FSM orders creation in the CRM based on the instructions received from the sales team, and final booking in the ERP.
* Enter HEET to CRM for selected customer on request of sales.
* Any of the key tasks to be processed cross-country in case required.
The role will be based in Sharjah (UAE).
To succeed in the role the following skills and experience is required:
* Well-rounded skills of Microsoft Office package, CRM - AX-Dynamics and D365
* Organized and capable of meeting deadlines.
* Flexible, adaptable attitude, self-motivated.
* Strong communication and interpersonal skills.
* Basic knowledge in paint technology, application and the coating industry business
* 2-5 years' experience in a customer-centric role.
* Proficient in English language (both written and oral communication)
Application and further information
For further information on Hempel, please visit hempel.com.
To apply for this position, please submit your application letter with a CV in
English via the link no later than the 27 Mar 2023.
Please note that the interviews will take place 1-2 weeks after the
application deadline, and you may want to pencil this time in your diary to
avoid any holiday clashes.
More About Hempel
At Hempel, we are working together to shape a brighter future with sustainable
coating solutions. We believe this is only possible with dedicated employees
with diverse perspectives and backgrounds. Hempel is committed to creating an
inclusive work environment and culture that embraces the diversity of our
employees and the customers we serve, providing equal opportunity for all.
Application due
2023-03-27
Seniority Level
Mid-Senior level
Job Functions
Customer Service, Sales
Industry
Chemicals
Across the globe, Hempel 's coatings solutions protect surfaces, structures
and equipment. They extend asset lifetimes, reduce maintenance costs and make
homes and workplaces safer and more colourful. Hempel was founded in
Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel
Foundation, which not only ensures a solid economic base for the company, but
is dedicated to making a difference in the world by empowering children to
learn, supporting coatings science and sustaining biodiversity.
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