IT Support

؜ - ؜الجيزة ؜ -

تفاصيل الوظيفة

About the job IT Support
Duties and Responsibilities
Proactive and reactive monitoring of the infrastructure devices and alert on
performance trends that may adversely affect the service.


Diagnose issues and take preventative steps to clear issues.


Analyse events generated by systems, review/filter the alerts and
determine/classify them for relevancy and urgency.


Perform troubleshooting and incident response on the systems.


Creates new trouble tickets for alerts that signal an incident and require
Tier ‎2 / Incident Response review.


Ticket creation, update, escalate and close incidents.


Trigger Major Incident procedure when needed.


Communicate with field engineers or third-party vendors responsible for
resolution


based on the listed and agreed BoM and Virtual Machines for the production
environment and agreed HLD

ملخص الوظيفة

  • المُعلن : اورنچ مصر
  • تاريخ الإعلان : 20/04/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الجيزة
  • الراتب : -
  • الهاتف : -

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