Network Support Engineer

About NCR
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise
provider in the financial, retail and hospitality industries. NCR is
headquartered in Atlanta, Georgia, with ‎36,000 employees globally. NCR is a
trademark of NCR Corporation in the United States and other countries.

Title: Network Support Engineer
Grade: ‎10
Location: Giza, Egypt

We are now looking for an experienced Ethernet switch software support
engineer for our Enterprise Experience team. This individual will have a
proven grasp of network engineering and Linux, who also can triage customer
network issues, resolve customer problems and maintain phenomenal customer
relationships. This highly technical Enterprise Technical Support Engineer
will not only be providing critical support to our enterprise customers, they
will also have the chance to create improvements and tools for Ethernet switch
systems including Mellanox Spectrum, Cumulus Linux, SONIC, Mellanox Onyx, and
potentially other Enterprise related network software.

The ideal candidate will work closely with our largest customers. If you have
a real passion for technology, and you are interested in an impactful role
that helps customers and where you can contribute at all different levels,
this may be a superb position for you.

What you'll be doing:
* Work with our Enterprise customers and internal users to improve the availability, reliability, and overall experience of working with our enterprise technologies
* Own and drive customer issues with Ethernet switches from inception to resolution
* Actively work with customers and develop internal relationships that use our's internal expertise
* Bring independent analysis, communication, and problem-solving to customer experience
* Collaborate with engineering to document, recreate and solve issues
* Author and incorporate technical solutions into our knowledge base
* Develop software tools to support Enterprise Service offerings including, but not limited to Ethernet Switch software systems such as Cumulus Linux, SONIC and Onyx
* Regular on call shifts - including weekends and holidays - will be required on a rotational basis, based on your schedule and availability

Required Skills:
* Networking knowledge - CCNP level knowledge
* Network fundamentals - IP subnetting, DHCP, DNS, ipv6, ARP, bridging, layer ‎1 troubleshooting, bonding with LACP
* L2 technologies - VLAN/‎802.1q trunking concepts, STP, MLAG
* L3 technologies - general routing - BGP, OSPF, route redistribution
* Overlay technologies - notably VxLAN is a plus
* Linux knowledge - RHCSA / LPIC-‎1 level knowledge
* Comfort with the bash command line
* Basic system administration skills - service manipulation, file(system) management, package management
* Debian/Ubuntu exposure a plus
* Proven problem solving / technical troubleshooting
* Professional communication fluency in English, both verbal and written
* ‎3+ Years of experience in the related roles

Preferred Skills:
* Background with Open Network products such as Mellanox switches, Cumulus Linux, Mellanox Onyx, or SONIC network operating systems
* Experience as a networking support escalation team member for large enterprise/service provider customers at a company that produces network devices such as switches and routers
* Linux and Networking Certifications such as CCONP, CCIE, RHCE
* Experience developing with C, and contributions to networking related open source projects such as Free Range Routing (FRR)
Offers of employment are conditional upon passage of screening criteria
applicable to the job.
EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal
employment opportunity. All qualified applicants will receive consideration
for employment without regard to sex, age, race, color, creed, religion,
national origin, disability, sexual orientation, gender identity, veteran
status, military service, genetic information, or any other characteristic or
conduct protected by law. NCR is committed to being a globally inclusive
company where all people are treated fairly, recognized for their
individuality, promoted based on performance and encouraged to strive to reach
their full potential. We believe in understanding and respecting differences
among all people. Every individual at NCR has an ongoing responsibility to
respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR
preferred supplier list. Please do not forward resumes to our applicant
tracking system, NCR employees, or any NCR facility. NCR is not responsible
for any fees or charges associated with unsolicited resumes.