Consumer Technical Support Engineer

؜ - ؜الجيزة ؜ -

تفاصيل الوظيفة

Engineering
Identifying, diagnosing and resolving customers problems affecting network
performance and escalate to higher level support using time based and severity
criteria.


Requirements


  • Deliver technical service and support to end-users through phone calls and email communications.

  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;

  • Follow standard processes and procedures;

  • Do initial steps with the customers to solve or determine the physical problems.

  • Troubleshooting with the customers the Logical cases.

  • Troubleshooting with the customers the static subnets issues.

  • Troubleshooting with the customers the basic hosting problems.

  • Creating trouble ticket to document the customer complaint with the troubleshooting steps done and redirect it to CTS2 team.

  • Following up with the customers after receiving the tickets from CTS2 team.

  • Determine the outage and service degradations issues based on customers' complaints analysis and escalating that to CTS2 team.

  • Handling the pre-activating customers and activate their ADSL service via phone or through e-mail.

ملخص الوظيفة

  • المُعلن : NOOR Data Network
  • تاريخ الإعلان : 28/05/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الجيزة
  • الراتب : -
  • الهاتف : -

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Language: English