Job Description:
Sutherland is seeking an attentive and goal-oriented person to join us as a
assciate Prof. for IT Operations. You are joining Sutherland Global
Services, a global business transformation company offering an integrated set
of back-office and customer service support services.
One of the largest, independent transformation companies in the world,
Sutherland serves marquee clients in major industry verticals. With our head
office in Rochester, New York, USA, you will be part of our continuously
growing number of 38,000 professionals from over 61 global delivery centers
around the globe.
If you are an IT Specialist looking for a global career, do not miss this
opportunity at Sutherland!
Job Title:* GTI Associate & Associate Professional-Infrastructure
Department: GTI - Deskside Support
Reports To:* Associate Manager / Manager
Role Purpose (overall high level summary of the role)
* To provide time critical support to system users within the business areas, ensuring maximum efficiency to achieve maximum customer satisfaction
* Efficient problem resolution and maximize the system availability.
* Review the frequently faced system problems and work on the improvements
* Identify pressure points and minimize risks.
* Contribute towards automation and minimizing issues by improving technology and reduce owner ship costs.
* Strictly adhere to the set procedures and follow the guidelines.
* Strict Compliance to agreed SLA for issue resolution.
* On Call 24x7
Principal Accountabilities:
* Security and Compliance / Business Integrity
* Strictly adhere to the set procedures and follow the guidelines and fully aware of SGS security policies and company standards.
* Maintains integrity of systems.
* Documentation maintained to support compliance/IT Security and audit requirements.
Day to Day Support :
Daily system maintenance checks prior to the operation/business opening hours, with ongoing support during operational hours.
Performs Housekeeping routines are being done all throughout the shift (Start of Day, End of Day, etc.) Ensuring operational integrity is maintained at all times
Team Work
Qualifications:
Education / Relevant Experience / Other Qualifications (e.g. Knowledge,
Skills, Professional Qualifications required)
(For the role _ - not the role holder. Minimum requirements of the role)_
Pre-requisites:
* MCP, MCSA Certification, etc preferred, with 2 -5 years of Experience in a relevant field.
* Technical experience with Windows Operating Systems, Active Directory, Virtualization technologies, Voice over IP and IP technologies, Antivirus systems, etc.
* Familiar with standard concepts, practices, and procedures within information technology.
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