Urgent Requirement for an experienced Help Desk lead for our reputed
Retail Fashion client based in KSA.
Salary - As Per Market Standards
* Language Proficiency - Arabic and English
* Location - Kingdom of Saudi Arabia
* Nationality - Saudi Nationals (because of visa quota availability)
Responsibilities:**
*
Responsible for managing and supporting a team of help desk technicians & the
outsource support team.
* Establish best practices through the entire technical support process
* Follow up with Business Users to identify areas of improvement
* Develop daily, weekly and monthly reports on help desk team's productivity
* Mentor the team, Provide training, conduct performance evaluations and generate feedback reports for management.
* Make recommendations to improve operational efficiency.
* Communicate with Users and provide in-person and phone support, if required.
* Troubleshoot and resolve technical issues.
* Manage escalations and ensure any issues are resolved in a timely manner.
Requirements**
* Must have hands-on experience for supporting Windows Client Operating system
* Good analytical, debugging, communication skills and ability to quickly learn new technologies
* Must have Support Experience on Fortinet VPN Client, VPN Client, Active Directory
* Must be ITIL Certified
* Bachelor's degree in computer science, information technology, or a related field.
* At least 5 years of experience as a Help Desk Manager or in a technical support role.
* Prior experience in fashion Retail Industry
* Ability to work under pressure.
* Excellent leadership and people management skills.
Industry
IT Services
Work Experience
5+ years
City
Riyadh
State/Province
Riyadh
Country
Saudi Arabia
Zip/Postal Code
11564
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