Participates in daily operations alongside their Colleagues and Service
Provider staff in setting positive examples.
Monitors daily operation of housekeeping by inspection, audit checklists,
identifying areas not being cleaned as per standards, and regular feedback to
both in-house and Service Providers.
Is responsible for pest control services, checking of daily schedules and
ensuring completion of tasks assigned.
Is responsible to create awareness about waste management and recyclables and
provide any inputs to other departments like F&B; etc.
Ensures all F&B; outlets and colleague areas at BOH are treated by pest
control as and when needed and comply with HACCP regulations.
Liaises with Administrator for administrative works and also help in compiling
documents whenever necessary for processing invoices, purchases etc.
Coaches and discipline Colleagues in a fair and consistent manner in order to
motivate and improve performance.
Ensure all third party documentations are in line as expected in Farah policy
Coordinates with Finance and procurement to process payments and other related
Reviews satisfaction results for their areas and identify any trends and share
observations and suggestions with Support Manager and/or Manager.
Reviews departmental policies, procedures and performance standards to ensure
these are up to date, correct and propose changes as appropriate to ensure
high levels of customer service.
Ensures any service delivery defects are resolved and identify any trends and
share observations and suggestions with Support Manager and/or Manager.
Assists with making sure processes are in place to accomplish or meet approved
KPIs.
Reviews accuracy of any checklists and records completed in their area and
analyze.
Ensures their area meets financial targets as set by their departmental
manager through tracking expenditures and revenue.
Ensures sufficient stock remains on hand at all times and reduces stock
loss/wastage.
Reviews reports, invoices and/or delivery notes to ensure proper billing and
documentation, prior to final review of Support Manager and/or Manager.
To be considered for this role, you will need to have:
Essential:
Higher Secondary or equivalent.
Professional in MS Word, Excel and PowerPoint software programs.
Completed Task Training and Group Trainer programs
2-3 Years’ experience in similar industry with at least 1 year managerial
responsibilities.
Very good command of English language, both verbal and written.
Good health condition (as manual lifting may be required from time to time).
Experience of inventory and/or in stock taking process.
Good Interpersonal and Leadership skills.
Desirable:
With valid Essential Food Safety Training (EFST) certification.
Familiar with other languages such as Hindi and Urdu.
Additional Qualifications in Health & Safety, IOSH etc. is an added
advantage.
Knowledge of Kronos or similar ‘time and attendance’ software.
Knowledge of CAFM, LOOP, LMS, Oracle and Maximo software systems.
Experience of research, preparation and proposal of yearly budget, with the
ability to understand, interpret and analyze Profit and Loss Statements.
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