Operations Manager (Hard Services)

Make a difference every day

The Job Opportunity
Serco is looking to hire a Operations Manager for one of its contracts in Abu
Dhabi. The incumbent will be responsible for all Estates services, including
Grounds Maintenance and will support the GM as directed in TFM of all other
functions across the contract including IT and Soft Service deliverables. The
role is essential in leading the technical capability and deliverables across
all hard and soft services.

Reporting to the General Manager, the candidate identified will be accountable
for Estates Management Services that include but are not limited to, planned,
preventative and reactive maintenance activities for building fabric, MEP,
specialist services systems and FF&E.; Projects and variation works including
fit outs, refurbishments and change of use requirements.

Key accountabilities Landscaping and associated irrigation systems,
maintenance & cleanliness of external hard and paved areas, maintenance of
sports pitches and associated facilities, maintenance of all external
furniture, canopies, car parks, boundary walls, fences, gates etc. Ownership
and management of the annual and five-year Life Cycle planning, approvals,
procurement, and project delivery including budgetary and quality controls.
Responsible for the Estate Management & Grounds Maintenance Service including
QHSE policies, procedures and systems that support a safe and professional
work ethic and that it remains relevant and up to date ensuring that they are
cognoscente of the Serco Integrated Management System (IMS), UAE legislation,
regulatory compliance and industry best practice. Management and leadership of
the Estates Management and Grounds Maintenance, engineering, technical and
administrative staff and service providers across all sub departments
including MEP Maintenance, Building Services, Project Management and Technical
Support. Meet the Key Performance Indicators (KPI’ s) and Availability
criteria’s as per the contract Service Level Agreements (SLA’s). Production of
monthly and annual operational reports to both specified timeframes and Adhoc
as required. Reports will detail measurement and monitoring of the Estate
Management & Grounds Maintenance services, KPI’ s and other relevant
information. Develop succession plans for all staff. Implement and manage
continual improvement initiatives, innovation projects and programmes across
all areas of the departments including service delivery, staff engagement,
cost reductions sustainability and green innovation.

What we are looking for in our candidates:
The Operations Manager should have solid broad and practical experience of the
built environment with a mechanical or electrical engineering qualification.
Proven experience of a Total Facilities Management (TFM) environment including
operational delivery on multiple building facilities.
He/she should be a highly motivated, flexible individual with energy and
drive, innovative and have good planning abilities, an analytical approach to
problems and a good knowledge of built environment technology. Additionally,
he/she must be conversant with the requirements of all current relevant
legislation. He/she must have had extensive experience of managing multi-
disciplinary technical teams in addition to integrating staff from all
contract departments.

Specific requirements
Holder of a degree or diploma in a relevant engineering discipline
Qualifications in Facilities Management related disciplines (IWFM, CFM)
Ten years plus in maintaining and delivering MEP services
Five years plus of managing within an TFM environment
Experience in Business Continuity planning
Experience of coordinating continuous quality improvement programs.
Experience of managing multiple teams

Working with Serco
At Serco, not only is the nature of the work we do important, everyone has
important role to play.
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services around the world in areas including defence, transport, justice,
immigration, healthcare and citizen services. We are innovators, committed to
redesigning and improving public services for the benefit of everyone.
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