Service Leader (Guest Relations Officer)
Front Office, Shangri-La Qaryat al Beri, Abu Dhabi
An exciting opportunity has opened up in our Horizon Club for a Guest
Relations Officer. The successful applicant will be the go-to for our Shangri-
La Circle and VIP guests, making sure that all their needs are met whilst
staying with us here at Shangri-La Qaryat al Beri.
What we are looking for?
A high standard of etiquette.
Efficiency and punctuality.
Attention to detail.
A warm and friendly character.
Ability to work in a fast paced environment.
Constantly strives to deliver a 5-star experience.
Previous experience in luxury hospitality/customer service.
Lives and breathes the Shangri-La Values.
What will you do?
Maintain a high standard of service and professionalism.
Be an ambassador for the hotel.
Be a point of call for all Shangri-La Circle members, VIP's and Special
Attention Guest's.
Work with Hotel colleagues to keep excellent service standards.
Empathetically listen to client queries/complaints and work with
colleagues/Service Manager to find solutions.
Remain aware of all fire prevention/safety regulations and ensure that they
are adhered to.
Remain aware of all activities/goings-on within Qaryat al Beri.
Be a focal point for what is happening within Abu-Dhabi, including events,
restaurants, nightlife and family functions.
Assist other departments where necessary.
Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi
The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom
villas with private pools, all furnished to the highest standards in a modern
Arabic style. To meet the needs of long-staying guests, the hotel offers 161
fully-furnished spacious serviced apartments ranging from studios to four-
bedroom units. The hotel is located within the acclaimed Qaryat Al Beri
complex, on a one-kilometre stretch of private beach overlooking the strait
that separates Abu Dhabi Island from the mainland. The hotel is conveniently
located next to a souk, offering a variety of shops under one roof. It is only
a ten-minute drive from the city’s international airport, five minutes from
the golf course and the Convention Centre, and 15 minutes from the Corniche
and the city centre.
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Guest Relations Officer Front Office, Shangri-La Qaryat al Beri, Abu Dhabi An exciting opportunity has opened up in our Horizon Club for a Guest Relations Officer. The successful applicant will be the go-to for our Shangri- La Circle and VIP guests, making sure that all their needs are me…
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Service Associate (Guest Relations Officer) Front Office, Shangri-La Qaryat al Beri, Abu Dhabi An exciting opportunity has opened up in our Horizon Club for a Guest Relations Officer. The successful applicant will be the go-to for our Shangri- La Circle and VIP guests, making sure that al…
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