Synopsis
To investigate and respond to guest feedback in a timely and appropriate
manner. Adhere to SLAs and manage the relationship with guests to help turn a
negative experience into a positive one, whilst protecting Etihad's brand
Accountabilities
* Fully investigate and resolve the issue, speaks persuasively and convincingly and produces clear concise, error free writing, free of punctuation or grammatical errors
* Manage the expectations of the guest throughout, using the most appropriate channel and avoid conflict escalation
* Engage with stakeholders and fully investigate the root cause of the complaint
* Adhere to company regulatory requirements such as data protection, data privacy etc
* Ensure careful use of allocated budget used for service recovery
* Use sound judgement when making decisions in complex queries, cases, compensation or conflict resolution
* Sufficiently understands EY policies and processes to work efficiently and effectively
* Clearly understands the implications of situations and uses sound judgement when making decisions for complex queries, cases, compensation or conflict resolution
Education & Experience
Guest Relations Officer Front Office, Shangri-La Qaryat al Beri, Abu Dhabi An exciting opportunity has opened up in our Horizon Club for a Guest Relations Officer. The successful applicant will be the go-to for our Shangri- La Circle and VIP guests, making sure that all their needs are me…
Service Associate (Guest Relations Officer) Front Office, Shangri-La Qaryat al Beri, Abu Dhabi An exciting opportunity has opened up in our Horizon Club for a Guest Relations Officer. The successful applicant will be the go-to for our Shangri- La Circle and VIP guests, making sure that al…
Service Leader (Guest Relations Officer) Front Office, Shangri-La Qaryat al Beri, Abu Dhabi An exciting opportunity has opened up in our Horizon Club for a Guest Relations Officer. The successful applicant will be the go-to for our Shangri- La Circle and VIP guests, making sure that all t…
**Date de publication** Jun 03, 2022 **Num ero de l'Emploi** 22092285 **Cat egorie d'Emploi** Rooms & Guest Services Operations **Lieu** The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates AFFICHER SUR LA CARTE **Enseign…
**Job Number** 23065731 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** …
**Job Number** 23085903 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N …
Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopoli…
Under the general direction of the Guest Relations Manager and within the limits of established InterContinental Hotels Group brand and local policies and procedures, responsible for establishing and maintaining mutual understanding and goodwill between guests and management. At InterContinental Ho…
A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** …
Company Description Anantara Downtown Dubai Hotel invites you to an elegant sanctuary at the centre of the UAE's most dynamic city. Choose iconic cityscape and Burj Khalifa views from spacious modern rooms and suites just moments from Dubai Mall, Dubai Fountain, Dubai Opera, and the impressive t…