Guest Relations Officer

؜ - ؜أبو ظبي ؜ -

تفاصيل الوظيفة

Synopsis
To investigate and respond to guest feedback in a timely and appropriate
manner. Adhere to SLAs and manage the relationship with guests to help turn a
negative experience into a positive one, whilst protecting Etihad's brand
Accountabilities
* Fully investigate and resolve the issue, speaks persuasively and convincingly and produces clear concise, error free writing, free of punctuation or grammatical errors
* Manage the expectations of the guest throughout, using the most appropriate channel and avoid conflict escalation
* Engage with stakeholders and fully investigate the root cause of the complaint
* Adhere to company regulatory requirements such as data protection, data privacy etc
* Ensure careful use of allocated budget used for service recovery
* Use sound judgement when making decisions in complex queries, cases, compensation or conflict resolution
* Sufficiently understands EY policies and processes to work efficiently and effectively
* Clearly understands the implications of situations and uses sound judgement when making decisions for complex queries, cases, compensation or conflict resolution
Education & Experience



  • Diploma preferred

  • Minimum of ‎5 years customer service experience
    About Etihad Airways
    Etihad Airways, the national airline of the UAE, was formed in ‎2003 and
    quickly went on to become one of the world's leading airlines. From its home
    in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle
    East, Africa, Europe, Asia, Australia and North America. Together with
    Etihad's codeshare partners, Etihad's network offers access to hundreds of
    international destinations. In recent years, Etihad has received numerous
    awards for its superior service and products, cargo offering, loyalty
    programme and more. Etihad is recognised as one of the world's leading
    airlines in response to COVID-‎19 and was the first airline in the world to
    fully vaccinate its crew on board.
    Etihad sees tackling the climate crisis as the most important issue of our
    time, and through strategic partnerships with major global aviation brands and
    OEMs, Etihad is relentless in its pursuit of industry decarbonisation.
    To learn more, visit etihad.com
    COVID-‎19 UPDATE: The health and safety of our communities--including our
    employees and our candidates remains our top priority. From a recruiting
    perspective we are continuing to identify people for roles with Etihad in
    anticipation we will be able to hire, however the process may take longer
    because we are using more virtual recruiting techniques, and start dates may
    be delayed because of guidance from the governments in the countries we
    operate in. We appreciate your understanding and flexibility, Stay safe and
    healthy.

ملخص الوظيفة

  • المُعلن : Etihad Airways
  • تاريخ الإعلان : 29/06/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : أبو ظبي
  • الراتب : -
  • الهاتف : -

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