Guest Relations Officer
Front Office, Shangri-La Qaryat al Beri, Abu Dhabi
An exciting opportunity has opened up in our Horizon Club for a Guest
Relations Officer. The successful applicant will be the go-to for our Shangri-
La Circle and VIP guests, making sure that all their needs are met whilst
staying with us here at Shangri-La Qaryat al Beri.
What are we looking for?
A high standard of etiquette.
Efficiency and punctuality.
Attention to detail.
A warm and friendly character.
Ability to work in a fast paced environment.
Constantly strives to deliver a 5-star experience.
Previous experience in luxury hospitality/customer service.
Lives and breathes the Shangri-La Values.
What will you do?
Maintain a high standard of service and professionalism.
Be an ambassador for the hotel.
Be a point of call for all Shangri-La Circle members, VIP's and Special
Attention Guest's.
Work with Hotel colleagues to keep excellent service standards.
Empathetically listen to client queries/complaints and work with
colleagues/Service Manager to find solutions.
Remain aware of all fire prevention/safety regulations and ensure that they
are adhered to.
Remain aware of all activities/goings-on within Qaryat al Beri.
Be a focal point for what is happening within Abu-Dhabi, including events,
restaurants, nightlife and family functions.
Assist other departments where necessary.
Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi
The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom
villas with private pools, all furnished to the highest standards in a modern
Arabic style. To meet the needs of long-staying guests, the hotel offers 161
fully-furnished spacious serviced apartments ranging from studios to four-
bedroom units. The hotel is located within the acclaimed Qaryat Al Beri
complex, on a one-kilometer stretch of private beach overlooking the strait
that separates Abu Dhabi Island from the mainland. The hotel is conveniently
located next to a souk, offering a variety of shops under one roof. It is only
a ten-minute drive from the city’s international airport, five minutes from
the golf course and the Convention Centre, and 15 minutes from the Corniche
and the city center.
Synopsis To investigate and respond to guest feedback in a timely and appropriate manner. Adhere to SLAs and manage the relationship with guests to help turn a negative experience into a positive one, whilst protecting Etihad's brand Accountabilities * Fully investigate and resolve the issue, spe…
Service Associate (Guest Relations Officer) Front Office, Shangri-La Qaryat al Beri, Abu Dhabi An exciting opportunity has opened up in our Horizon Club for a Guest Relations Officer. The successful applicant will be the go-to for our Shangri- La Circle and VIP guests, making sure that al…
Service Leader (Guest Relations Officer) Front Office, Shangri-La Qaryat al Beri, Abu Dhabi An exciting opportunity has opened up in our Horizon Club for a Guest Relations Officer. The successful applicant will be the go-to for our Shangri- La Circle and VIP guests, making sure that all t…
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