Guest Services Team Leader

؜ - ؜أبو ظبي ؜ -

تفاصيل الوظيفة


  • Develop guest services team to provide outstanding guest service through daily supervision of operations at areas that guest services is required to assist

  • Manages a team of front-line colleagues to include their on-the-job training, daily attendance, grooming, coaching, appraisals and personal development plans

  • Engender a culture of positivity and teamwork within the department, across all levels

  • Schedule breaks and if required rotate colleagues fairly in order to ensure position coverage, increased productivity as well as maintaining colleagues' well-being

  • Coach and discipline colleagues in a fair and consistent manner in order to motivate and improve performance

  • Conduct colleague performance appraisals in a timely, fair and constructive manner in order to promote their personal and career growth

  • Ensure that all safety rules and procedures are being adhered to at all times

  • Ensure that policies, procedures and performance standards that are in place in the department are being followed

  • Ensure a clean and safe operating environment and raise any deficiencies to a manager's attention

  • Ensure all departmental checklists i.e. opening and closing checklists are being consistently completed, any required follow-up action is initiated, and forms/records are being filed appropriately

  • Deal with any internal or external requests and issues that are beyond the scope of their front-line colleagues

  • Update lost & found inventories and prepares the items for distribution when necessary

  • Efficiently manage lost & found storeroom

  • Train staff on promotions/discounts programs and upsell to meet related goals

  • Train staff on point-of-sales automated system using Omni ticketing software

  • Conduct departmental training as required

  • Conduct communication briefings as required

  • Use BOS and other reporting tools including Microsoft Excel to track attendance and individual staff performance

  • Handle guests concerns courteously and fairly, provide appropriate, available and achievable service recovery as needed

  • Perform the tasks of Guest Services Associates as required

  • Respond, and action web enquiries related to guest services

  • Any other related duties as assigned by the department or managementa€‹a€‹
    Ideal candidate should have:

  • Minimum ‎1 year of Guest Services Experience is a must

  • Basic knowledge of ticketing systems

  • Possess strong leadership skills

  • Excellent communication skills

  • High level of respect and integrity

  • Positive and upbeat attitude

ملخص الوظيفة

  • المُعلن : Farah Experiences
  • تاريخ الإعلان : 31/03/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : أبو ظبي
  • الراتب : -
  • الهاتف : -

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