Customer Experience Lead - NEMA

Janssen NEMA is recruiting a Customer Experience Lead for NEMA to be located
in Cairo, Egypt.
Caring for the world, one person at a time has encouraged and united the
people of Johnson & Johnson for over ‎125 years. We embrace research and
science - bringing innovative ideas, products and services to advance the
health and well-being of people. Employees of the Johnson & Johnson Family of
Companies work with partners in health care to touch the lives of over a
billion people every day, throughout the world. Thriving on a diverse company
culture, celebrating the uniqueness of our employees and committed to
inclusion. Proud to be an equal opportunity employer. And our culture is
interconnected by the shared values of Our Credo. It's a culture that
celebrates diversity and diverse perspectives. It helps employees achieve an
effective mix between work and home life and supports their efforts to have a
positive impact on their communities.
Summary of the job

The Customer Experience Lead for NEMA belongs to the Center of Excellence
supporting sales team through day-to-day management and maintenance of
salesforce CRM system, as well as other operational databases.
Duties & Responsibilities
The Customer Experience Lead, reporting to NEMA CRM Manager and will work
closely with line managers and sales team, across several aspects:
* As an Integrator - analyze and resolve CRM program issues in a timely and accurate fashion as well as hold responsibility for monitoring data quality.
* As a Connector - apply proven communication and problem-solving skills to guide and assist the user group on issues related to the design, development and deployment of CRM software critical to business operations.
* As a Shaper - lead on the delivery of targeting & segmentation modelling that will enable effective marketing strategies across multiple categories and brands.

Qualifications

Experience Required
* Education: Bachelor's degree. MBA from an accredited university or college in business and/or business technology is add on.
* Experience: ‎2+ years in CRM & Pharmaceutical industry, preferred salesforce platform, with MEA experience is add on.
* Language: English and Arabic, French is an asset.
Technical/Functional Skills Required
* Behave according to Credo and J&J leadership imperatives.
* Ability to learn with Excellent oral and written communications in English and Arabic
* Strong collaboration and partnering skills
* Strong project management and eye for business
* Expertise in obtaining, analyzing and synthesizing information: making the sophisticated simple
* Critical thinking
* Personal integrity and maintain the trust of others
* Courage to try new things and make tough calls
* Ability to see the big picture and address details
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All
qualified applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity, age,
national origin, or protected veteran status and will not be discriminated
against on the basis of disability.