Provides Customer Service and Application support across a range of products
and platforms.
Essential Functions
* Provides a broad range of information technology support activities on multi-platform environments.
* Reviews, analyzes, and evaluates break/fix resolutions in regards to different systems operations.
* Develops solutions to complex problems with little or no intervention from immediate manager or team leader.
* Organizes and sets priorities of workload within group.
* Substitutes for the manager as requested.
Qualifications
* Bachelor's Degree Computer-related field
* 6~10 years of related Customer Service / Application support experience
* Working knowledge on Salesforce CRM.
* Strong analytical skills, a customer service orientation, strong communication skills, and ability to work collaboratively in a team environment
* Ability to quickly learn new processes and applications and to provide this knowledge to others.
* Ability to deal with employees at all levels within the company and customer location.
* Ability to proactively identify complex problems and needs and develop solutions/recommendations to solve problems
IQVIA is a leading global provider of advanced analytics, technology solutions
and clinical research services to the life sciences industry. We believe in
pushing the boundaries of human science and data science to make the biggest
impact possible - to help our customers create a healthier world. Learn more
at https://jobs.iqvia.com
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