Customer Delivery Experience Leader

Personal competencies

• Leadership skills to influence and convince.


• Track record of customer-centric decision-making.


• Demonstrated ability to create shared vision, inspire collaboration, and drive change with momentum.


• Agility to execute on challenging constraints and to prioritize conflicting needs.


• Mobilization of indirect resources in a matrix organization while keeping diverse teams engaged.


• Willingness to own issues and solve problems.


• Ability to directly interact with customers and understand their challenges.

Qualifications and experiences

• ‎5+ years in commercial organizations or customer-facing experience


• Experienced on GSC processes


• Business acumen


• Strong background in customer strategy and process improvement


• Digital knowledge


• Fluent in English, both spoken and written (Arabic and French will be additional assets)

Qualifications

Personal competencies

• Leadership skills to influence and convince.


• Track record of customer-centric decision-making.


• Demonstrated ability to create shared vision, inspire collaboration, and drive change with momentum.


• Agility to execute on challenging constraints and to prioritize conflicting needs.


• Mobilization of indirect resources in a matrix organization while keeping diverse teams engaged.


• Willingness to own issues and solve problems.


• Ability to directly interact with customers and understand their challenges.

Qualifications and experiences

• ‎5+ years in commercial organizations or customer-facing experience


• Experienced on GSC processes


• Business acumen


• Strong background in customer strategy and process improvement


• Digital knowledge


• Fluent in English, both spoken and written (Arabic and French will be additional assets)

Primary Location

: EG-Cairo-New Cairo

Schedule

: Full-time

Unposting Date

: Ongoing