Customer Experience Agent

At Maersk we have a vision that's larger than the ocean: to be a true
integrator of container logistics connecting and simplifying our customers'
supply chain through global end-to-end solutions. We count on our people to
make it happen.
When you join Maersk, you will find that the world is your workplace. You will
work in a culturally diverse, stimulating environment, surrounded by new
ideas. It means that you will be challenged in a fast paced and result driven
environment, getting new experiences, be part of a winning team, have fun at
work while striving to meet and exceed customer expectations with a high team
spirit. In this position you will have the opportunity to acquire skills and
knowledge in the following areas:
*
Customer Service-related systems.
* Exposure to multinational environment/culture.
* Room for growth and development.
* Enhancing personal skills.
* Soft skills such as turning complaints into opportunities, handling difficult customers, and managing customers' expectations.
* Teamwork, cross-functional management, & cross-cultural management.
* This is a pipeline position. You will be contacted by our Talent Acquisition team in case your profile matches our opportunities
Who we need? Who we want?
*
Have previous customer experience from a customer-facing role, with background
in logistics and supply chain.
* Fluent in spoken and written Arabic and English.
* Have a university Degree in a business, Logistics related field
* Energetic attitude and positive mindset and team oriented.
* Team player who is goal-orientated and demonstrates a high level of commitment with the ability to work under minimal supervision.
* Like spotting ways to optimize existing processes.
* Drive and enthusiasm coupled with strong interpersonal skills.
* Communication and negotiation skills.
* Confident in decision making.
* Ability to work under pressure.
* Customer centric and oriented no matter the situation.
Your main responsibilities will include but not be limited to:
*
Builds strong relationships with customers to gain an understanding of their
business, deliver excellent customer service.
* Have the ability to handle a customer portfolio and do the needed follow-up (overall business customer business knowledge including financial situation follow up).
* Execute all assigned tasks with efficiently and with responsibility and open mindset for changes and adjustments.
* Teamwork and Team mindset.
* Cater to a great number of customers daily in a professional and smooth manner.
* Handle ocean shipment and logistic coordination while processing all needed work.
* Ensures a smooth execution of the end to end shipment life-cycle by working closely with the customer and internal teams.
* Builds strong relationships with all other departments.
* Support the digitization agenda by positively influencing customers' uptake of new e-features.
* Fully responsible for customer satisfaction and has experience with customer interaction.
* Improve loyalty and Proactively involve in project roll-out and actively seeking out continuously improvement opportunities.
* Have an up-selling mindset and ensures all products and services are sold to the customer to maximize profitability.
* Always ready for new challenges and changes.
* Always behave in a manner consistent with and loyal to the A.P. Moller - Maersk values.