Analyst, Sales Operations - SecurID

Analyst, Sales Operations - SecurID
As organizations across the globe transform to meet the rapidly evolving
demands of the post-pandemic world, cybersecurity has become the bedrock of
today 's digital economy. Nowhere is this more critical than in securing the
identities of the employees, external users, and customers that drive the
modern digital business. RSA SecurID is the most recognized and trusted brand
in Identity Assurance with more than ‎12,000 customers, including ‎90% of the
Fortune ‎500. For over ‎35 years, SecurID has pioneered many of the encryption,
authentication and identity federation technologies that still power the
Internet today. And now SecurID is transforming the industry yet again, paving
the way for the future of digital Identity through next-generation SaaS-
powered Identity Assurance and a frictionless, mobile-optimized experience for
the modern workforce. If you are a self-motivated entrepreneur looking for a
fast-paced challenge doing something that truly matters, come join our winning
team!
Our Sales Operations team is at the heart of developing sales processes and
procedures for preparing, fulfilling and communicating orders. A bridge
between sales and other operational functions, we use our peerless expertise
to evaluate and implement improvements to sales programs and processes - from
planning and prioritization to pricing and margin strategies, sales
automation, reporting and more. Put simply, we make sure the process of
getting our ground-breaking products and services to customers as simple and
seamless as possible.
Join us as a Sales Operations Analyst on our Sales Operations team in Egypt to
do the best work of your career and make a profound social impact.
Responsibilities:
* Work with the sales representatives and other stakeholders to support the day-to-day operational management of moving transactions through the sales process; starting as leads and eventually converting to customers.
* Management of support cases submitted by sales reps and managers
* Own and participate in long-term projects aimed at improving internal efficiency or sales rep productivity
* Training and enabling sales reps to be more effective in their product knowledge, systems use, and process
* Build a strong internal network of experts and resources that can help drive effective change

Essential Requirements:
* ‎1-‎2 years of relevant experience
* Financial and analytical experience
* Basic computer skills, understanding of order processes, systems configurations and documentation
* Demonstrated problem solving skills and an ability to prioritize workload
* Capacity to work collaboratively and drive initiatives in a cross-functional environment, as well as outstanding interpersonal skills
* Accept working flexible working hours (US Hours ‎3 - ‎11 PM or APJ Hours ‎1-‎9 AM)
Desirable Requirements:
* Experience working with sales and external customers or in support of different business units and geographies
* Professional experience in a customer-facing role (logistic, customer service or administration)

RSA is committed to the principle of equal employment opportunity for all
employees and applicants for employment and to providing employees with a work
environment free of discrimination and harassment. All qualified applicants
will receive consideration for employment without regard to race, color, and
any other category protected by applicable country law.
If you need a reasonable accommodation during the application process,
please contact the RSA Talent Acquisition Team at
[email protected] . RSA and its
approved consultants will never ask you for a fee to process or consider your
application for a career with RSA. RSA reserves the right to amend or withdraw
any job posting at any time, including prior to the advertised closing date.