Call Center Agent

؜ - ؜Dubai ؜ -

Job details

Our client is one of the leading music schools in Dubai & Abu Dhabi.
They are looking for a Call Center Agent to join the team. 


Responsibilities:  



  • Respond to all inbound queries and requests from customers via email, WhatsApp, social media, website and telephone

  • Convert inbound inquiries into assessments or registrations.

  • Generate customer interest in the services and products by communicating all special offers, promotions, new classes, new subjects and new branches to the customers.

  • Make outbound calls to leads and requests from customers via email, WhatsApp, social media, website and telephone.

  • Respond to all queries.

  • Co-ordinate with the Front Desk of the branches to confirm which teachers can be booked for assessments.

  • Plan the booking of lessons.

  • Contact all leads and inquiries received, for the pre-opening of new branches.

  • Meet and exceed all pre-defined targets and KPIs within the set timeframes.


Qualifications:



  • High school diploma or equivalent

  • Proficient in relevant computer applications

  • Proficient in English Language

  • ‎2-‎3 years of experience in a call center environment

  • Knowledge of customer service practices and principles

  • Excellent data entry and typing skills

  • Experience in tele-calling.

  • Superior listening, verbal, and written communication skills

  • Ability to handle stressful situations appropriately

Job Summary

  • Advertiser: Nathan & Nathan
  • Announcement date: 03/06/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Dubai
  • Salary: -
  • Phone number: -

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