Company Description
Established in 2009, Prime Hospitality offers a collection of quality
restaurants and casual cafes across numerous locations in the UAE. Examples
include our flagship brand Russo's New York Pizzeria and Prime Cafe, the
coffee shop style venues. We offer quality F&B experiences and put customer
satisfaction first.
Job Description
* Order taking over the phone and online portals.
* Assisting delivery drivers regarding locations.
* Follow up orders on online portals.
* Upselling high GP products.
* Outbound calls to verify or inform customer regarding the order.
* Checking and replying customer's feedback and reviews online.
* Daily Checklist regarding online aggregator, discounts and restaurant status.
* Escalating complaints to the managers.
* WhatsApp & email assistance regarding customer inquiry.
Qualifications
* High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated.
* With effective communication skills
* Ability to handle pressure
* At least 2 years' experience in the same field
Additional Information
Call Center Agent is responsible for providing support from start to finish of
the calls to resolve customer inquiries or concerns. Agent helps customers
with their questions and addresses issues regarding menus.
The Role * Respond to all inbound queries and requests from customers via email, WhatsApp, social media, website and telephone - Convert inbound enquiries into assessments or registrations. - Generate customer interest in the services and products by communicating all special offers, promotions…
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