Call Center Agent

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United Arab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organization to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day

Overview of the role
Al-Futtaim Automotive is looking for UAE Nationals Call Canter Agents to
join the Automotive Frontline Traineeship Programme.
Upon selection, you will attend an extensive ‎3 weeks program, which includes
training within the domain of Work-Readiness, Sales, Customer service and
Systems.
Upon successful completion of the program, you will be assigned to the state-
of-the-art automotive company to build your career and contribute to Al-
Futtaim Group success.

What you will do
* To deal with enquiries by using different channels, phone and emails. Got the Accurate Information right
* to the customer.
* Generate business value in the form of Sales and after sales opportunities
* Deliver a seamless and efficient interaction for every customer

Required skills to be successful
* Able to communicate effectively
* Customer service experience will be an added advantage
* Good knowledge in MS Office especially MS Excel
* UAE National with family book

About the team
The role will report to the Customer Engagement Center Manager and you will be
working in a busy workshop environment.

What equips you for the role
* Proficiency with computers and strong typing skills.
* Ability to speak multiple languages - bilingual (Arabic/ English)
* Ability to deal with customers
* Capability to work under pressure - able to withstand high levels of stress
* Well organized and able to multi task and handle multiple stakeholder requirements
* Demonstrated Fairness, Honesty and Transparency in every Interaction with our Customers.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim
Automotive is an industry leader with presence in ‎10 countries across the
Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution,
manufacturing, leasing and aftersales, and we are firmly established as the
regional representative of some of the world 's most iconic automotive brands:
Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the
boundaries on innovation, quality standards, and value-added service across
our vast universe of customers - right from motoring enthusiasts to fleet
operators to contractors. Our mission is to become the leader in custom-made
mobility solutions by delivering nothing less than world-class omni-channel
experiences.
We channel our local expertise and global trust to deliver one of the most
comprehensive portfolios of mobility products and solutions, from passenger
cars to SUVs, electric vehicles to high-performance motorbikes, commercial
vehicles to industrial & construction equipment.

What keeps the company moving forward is a ‎9000-member strong team, with
inspiring possibilities for growth, throughout the career path. This is Al-
Futtaim Automotive and we empower talent to move forward.