Cargo Officer

Job Purpose: To control activities in the Tracing Unit including but not
limited to, managing the identification, investigation, following up on the
missing / damaged cargo and customer claim process and handling initial
investigations with regards to claims to ensure implementation of activities
accurately in line with the regulations protecting dnata cargo's image Job
Outline: - Complies with all relevant safety, quality and environmental
management policies, procedures and controls to ensure a healthy and safe work
environment - Ensures safety of staff and that they have the skills,
knowledge, and confidence to work safely by providing support, direction for
the desired safety behaviours and leading with safety - Implements
departmental policies, processes, procedures and provides instructions to the
team on the day of operations - Implements day-to-day operations assigned and
ensures compliance with the established standards and procedures - Contributes
to the identification of opportunities for continuous improvement of systems,
processes and practices, cost reduction and productivity improvement - Reviews
and follows up on all Freight Gates to ensure compliance with the tracing
procedures and internal SLA - Liaises with key stakeholders to recover missing
cargo to meet the required timelines and decrease the claim costs - Identifies
root cause for missing cargo to ensure that the corrective measures are taken
and reduce the claim cost for dnata - Traces and processes claims using the
systems to align with the ground handling agreements and customers?
requirements - Investigates mishandled Cargo cases to ensure that the
efficiency gaps are identified and recommendation is provided to management
for process improvement - Follows up on customer complaints and claims to
ensure that they are handled accurately and efficiently - Updates the tracing
systems regularly and ensures that it is operating at all times - Acts as the
focal point of contact to Freight Gates across UAE to ensure smooth
functioning of the systems - Coordinates with IT in case of any
troubleshooting and system problems for quick solutions to ensure the
continuity of the system - Develops reports for service failures to be
provided to the Tracing Manager for further analyses
Qualifications & Experience: - Bachelor's degree - ‎4-‎6 years of experience in
Air Cargo / Freight Forwarding Company with at least ‎2 years exposure to
tracing and claims - Proficient knowledge on Cargo Operations - Proficient
understanding of Dangerous Goods Handling - Proficient knowledge of cargo
handling systems, computer applications - Proficient Data collection and
analysis Skills - Proficient IT and Computer Literacy Skills - English
Language Skills - Proficient Planning and Organizing Skills - Proficient
Communication Skills - Proficient Safety Awareness Skills - Valid UAE Driving
License - Light Vehicle
Salary & Benefits: Join us in a management role and enjoy an attractive tax-
free salary. On top of our generous travel benefits, including discounted
flights and hotel stays around the world, this managerial role also has an
excellent leave and healthcare package. That's on top of transport benefits,
life insurance and more.